Front Office Staff

Siloam Hospitals Group; Bekasi; On-site; IDR 33,480,000 - 46,872,000; Full time

Job summary

Siloam Hospitals Group is seeking a receptionist to greet visitors, answer questions, and route them to the right departments. The role requires professionalism, empathy, and strong interpersonal skills.

The candidate should be able to work in a fast-paced hospital front office, handle patient interactions with care, and maintain orderly reception with needed stationery and forms.

Qualifications

• Minimum Highschool Graduate/ Diploma (D3) Degree in Healthcare Administration, Business Administration, or related major.
• Excellent interpersonal skills with ability to provide exceptional customer service and handle patient interactions professionally and empathetically.
• Familiarity with front office management software, EHR systems, and Microsoft Office Suite (Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Responsibilities

• Handle visitors' questions and route them to the appropriate hospital staff.
• Keep front desk tidy and stocked with stationery, forms, and informative leaflets.
• Train, supervise and support receptionists, security guards, and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Skills

Interpersonal skills

Customer service

Microsoft Office

Adaptability

Education

High school diploma / D3 in related field

Tools

Front office software

EHR systems

Microsoft Office (Excel/Word)

Job description

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Qualifications

• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.