Front Office Staff

Siloam Hospitals Group; Balikpapan; Hybrid; IDR 16,740,000 - 21,204,000; Full time

Job summary

Siloam Hospitals Group is seeking a courteous receptionist to manage visitor inquiries and connect them with the right hospital staff. You will keep the front desk organized, train and support reception, security, and call center staff, and ensure timely, professional patient service while handling complaints.

Adapt to busy workflows and maintain a welcoming environment. A minimum high school diploma (D3 preferred) and familiarity with front office software, EHRs, and MS Office are required or

Qualifications

• Minimum high school diploma or D3 in Healthcare/Admin related major.
• D4 or S1 degree in any major preferred.
• Excellent interpersonal skills and professionalism in patient interactions.
• Familiar with front office software, EHR, and Microsoft Office (Excel/Word).

Responsibilities

• Greet visitors and direct them to the appropriate hospital staff.
• Maintain a tidy front desk with necessary stationery and leaflets.
• Train, supervise, and support reception, security, and call center staff.
• Ensure timely and accurate customer service and handle patient requests.

Skills

Interpersonal skills

Customer service

Empathy

Patient interactions

Education

High school diploma or equivalent

D4 or S1 degree (any major)

Tools

Front office software

EHR systems

Microsoft Excel

Microsoft Word

Job description

The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.

Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

Train, supervise and support company staff, including receptionists, security guards and call center agents.

Ensure timely and accurate customer service.

Handle specific customer complaints and requests.

Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major

Healthcare Administration, Business Administration, or any related major

Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Qualifications

Minimum D4 or S1 All Major

Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.