Front Office Manager: Lead Guest Experience & Operations

The Rich Jogja Hotel; Kota Yogyakarta; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

The Rich Jogja Hotel in Yogyakarta is seeking a Front Office Manager to lead front desk operations and ensure exceptional guest service. You will oversee check-in/check-out processes, guest relations, and coordination with other departments to maintain a superior stay experience.

The ideal candidate has at least 2 years in a similar 4- or 5-star hotel role, is well-groomed, service-oriented, and possesses strong communication and leadership skills.

Qualifications

• Minimum 2 years of experience in the same position at 4- or 5-star hotels.
• Well-groomed and service oriented.
• Good analytical skills, computer literate and detail oriented.
• Expert to operate VHP clouds system.
• Excellent communication and leadership skills.
• Hospitality oriented, diligent and responsible.

Skills

Excellent communication

Leadership

Analytical skills

Computer literacy

Detail orientation

Tools

VHP clouds system

Job description

The Rich Jogja Hotel in Yogyakarta is seeking a Front Office Manager to lead front desk operations and ensure exceptional guest service. You will oversee check-in/check-out processes, guest relations, and coordination with other departments to maintain a superior stay experience.

The ideal candidate has at least 2 years in a similar 4- or 5-star hotel role, is well-groomed, service-oriented, and possesses strong communication and leadership skills.