Front office / guest experience

Accor; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Discounted hotel rates

Accor learning programs

Career growth opportunities

CSR/ ESG involvement

Job summary

Accor is seeking a friendly and professional Front Office Agent to be the face of Pullman Jakarta Central Park. You will welcome guests, handle check-ins/outs, and ensure a memorable stay from arrival to departure.

Requirements include previous front office or reservations experience, strong English communication, and proficiency in Japanese or Mandarin. You must be able to work flexible hours, including weekends and holidays, and collaborate with other departments to deliver exceptional service.

Qualifications

• Experience in front office or reservations is an asset.
• Fluent in English; Japanese or Mandarin required.
• Willing to work flexible schedules including weekends and holidays.
• Strong communication and organizational skills.

Responsibilities

• Greet guests and manage check-ins/check-outs efficiently.
• Answer guest inquiries and requests promptly and courteously.
• Coordinate with housekeeping and maintenance for room readiness.
• Handle guest requests and resolve issues professionally.
• Provide information about hotel amenities and local attractions.
• Maintain accurate guest records using property management software.
• Ensure compliance with hotel standards and safety procedures.

Skills

English language

Japanese language

Mandarin language

Attention to detail

Excellent interpersonal skills

Team oriented

Tools

Opera PMS

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://.../
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\".

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within the property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

You will join a Flagship iconic Pullman leading Premium market in Jakarta with 317 Rooms and the biggest Pillar-less Ballroom of the City.

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:

• Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
• Engage with our guests with guenuine passion to welcome
• Process check-ins and check-outs efficiently, handling all related paperwork and payments
• Respond to guest inquiries and requests promptly and courteously
• Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
• Handle guest requestsand resolve issues in a professional and timely manner
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain accurate guest records and hotel information using property management software
• Ensure compliance with hotel standards and safety procedures

Qualifications

Your experience and skills include:

• Previous front office and/or reservations experience is an asset
• Detail-oriented and numerical aptitude
• Knowledge of Property Manager systems (Opera) an asset
• Must be able to work flexible schedules including weekends and holidays
• The ability to work with little or no supervision is required.
• Positive and team-oriented
• Passion for guest service
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Highly organized, results-oriented, work well under pressure
• English speaking. Japanese or Mandarin is a must

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within the property and across the world!
• Open your way to get the talent development opportunities inAccorhotels in the future