Field Merchandiser: Promo Displays & FEFO

Staffinc; Manado; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

JW Marriott in Manado is seeking a Guest Service Associate to handle guest calls, reservations, and requests with a focus on up-selling and brand standards. You will contribute to guest satisfaction while maintaining Marriott Hospitality norms.

Responsibilities include processing reservations, entering rewards data, assisting with sales support, and upholding confidentiality and professional appearance in all interactions.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• No supervisory experience preferred.

Responsibilities

• Handle guest calls, requests, or problems and resolve them promptly.
• Use sales techniques to maximize revenue and uphold guest loyalty, including upselling.
• Process reservations by phone, fax, or mail and enter Rewards information into the system.
• Assist in training and motivating staff; maintain professional appearance and confidentiality.
• Support Sales & Marketing through administrative tasks and correspondence.

Education

High school diploma or GED

Job description

JW Marriott in Manado is seeking a Guest Service Associate to handle guest calls, reservations, and requests with a focus on up-selling and brand standards. You will contribute to guest satisfaction while maintaining Marriott Hospitality norms.

Responsibilities include processing reservations, entering rewards data, assisting with sales support, and upholding confidentiality and professional appearance in all interactions.