Guest Services Associate – Front Desk & Concierge

Dijiwa Sanctuaries; Tangerang; In loco; IDR 36.000.000 - 60.000.000; Tempo pieno

Descrizione del lavoro

Marriott Hotels, including JW Marriott properties, is seeking a front desk associate to handle check-ins, payments, and guest inquiries in Jakarta. The role requires coordinating with housekeeping for room readiness and delivering exceptional service in a premium hospitality environment.

Responsibilities include processing various payments, balancing cash, and maintaining reports while upholding brand standards and confidentiality.

Competenze

• Process guest check-ins and issue room keys.
• Handle all payment types including cash, checks and cards.
• Balance and close reports in the system; ensure accuracy.

Mansioni

• Greet guests warmly and assist with check-in/check-out.
• Coordinate with housekeeping to ensure room readiness.
• Answer guest inquiries and provide local information and directions.
• Process cashier and closing reports; balance tills at shift end.
• Maintain professional appearance and adhere to hotel policies.

Conoscenze

Guest services

Cash handling

Communication

Reservation processing

Formazione

High school diploma or GED

Descrizione del lavoro

Marriott Hotels, including JW Marriott properties, is seeking a front desk associate to handle check-ins, payments, and guest inquiries in Jakarta. The role requires coordinating with housekeeping for room readiness and delivering exceptional service in a premium hospitality environment.

Responsibilities include processing various payments, balancing cash, and maintaining reports while upholding brand standards and confidentiality.