Front Desk Agent

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Learning programs

Global career growth

CSR & ESG initiatives

Job summary

Mövenpick Surabaya City is seeking a customer-oriented hospitality professional to join our front desk team. You will assist guests with check-in/check-out, ensure smooth transactions and maintain a welcoming appearance.

Ideal candidates communicate well, are well-presented and service-focused, with the ability to multitask in a fast-paced hotel environment. This role offers growth within Accor's global network.

Qualifications

• Excellent communication and time management with a friendly personality.
• Excellent grooming and presentation.
• Service oriented with attention to detail.

Responsibilities

• Deliver service beyond expectation at all times.
• Maintain grooming and neat appearance.
• Handle check-in/check-out, posting all transactions and reporting.

Skills

Communication

Grooming

Service orientation

Job description

Company Description

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

Job Description

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.

Qualifications

• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
• Excellent grooming and presentation skills
• Service oriented with an eye for details

Additional Information

WHY WORK FOR ACCOR

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.