Front Desk Agent

Courtyard by Marriott; Kota Bandung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Courtyard by Marriott Bandung is seeking a Front Desk/Guest Services associate to welcome guests, verify reservations, and issue room keys. You will process payments, coordinate with housekeeping, and provide local information to visitors.

This on-site role involves interacting with guests with professionalism and courtesy. The role requires a high school diploma or equivalent, no prior experience, and a commitment to maintaining Marriott’s standards of service.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Check guests in by confirming reservations and issuing room keys.
• Process guest payments including room charges and cash.
• Answer guest calls and requests; coordinate with housekeeping for room readiness.
• Balance and close cashier reports; prepare daily cash/credit reports.
• Follow safety policies and maintain professional appearance and conduct.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26104517

Job Category Rooms & Guest Services Operations

Location Jalan Ir H Juanda No 33, Bandung, West Java, Indonesia, 40116 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.