Concierge

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Employee discounted rates

Learning programs

Grow within your property

Job summary

Mövenpick Surabaya City is seeking a Guest Services Associate to be the main point of contact for guests, handling reservations, transportation arrangements, and event planning details. You will manage guest services, lodge-and-delivery communications, and collaborate across departments to ensure a seamless and memorable stay.

The role requires excellent communication, strong organization, and a proactive mindset to deliver personalized service and uphold brand standards across our

Qualifications

• Excellent verbal and written communication with guests and team members.
• Highly organized, detail-oriented team player with a can-do attitude.
• Proactive and creative mindset, results-driven, maintains confidentiality.

Responsibilities

• Acts as the main point of contact for guests, providing information about the hotel and local area and handling dining reservations, transportation, and event planning.
• Manages guest services such as luggage, messages, and parcels, coordinating with external service providers for efficient operations.
• Maintains guest preference records and collaborates with hotel departments to ensure a seamless, personalized guest experience.

Skills

Excellent communication

Organized & detail-oriented

Proactive & creative mindset

Job description

Company Description

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all-Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym and spa.

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status – quo.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

• Acts as the main point of contact for guests, providing detailed information about the hotel and local area while handling all requests from dining reservations to transportation and special event planning.


• Manages and fulfills a wide range of guest services, including handling luggage, messages, and parcels, while maintaining a network of external service providers to ensure efficient coordination.


• Maintains and updates guest preference records to offer personalized service and collaborates with other hotel departments to ensure a seamless and exceptional guest experience.

Qualifications

• Requires excellent communication skills, both verbal and written, and a professional, polished demeanor when interacting with guests and team members.


• Must be a highly organized and detail-oriented team player with a \"can-do\" attitude, capable of multitasking and working under pressure to meet deadlines.


• Possesses a proactive and creative mindset, is results-oriented, and has the ability to maintain confidentiality and positive working relationships.

Additional Information

WHY WORK FOR ACCOR

• Employee discounted rates at Accor hotels worldwide


• Develop your talent through Accor’s learning programs.


• Opportunity to grow within your property and across the world!


• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.