Elite Guest Experience Concierge

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Employee discounted rates

Learning programs

Grow within your property

Job summary

Mövenpick Surabaya City is seeking a Guest Services Associate to be the main point of contact for guests, handling reservations, transportation arrangements, and event planning details. You will manage guest services, lodge-and-delivery communications, and collaborate across departments to ensure a seamless and memorable stay.

The role requires excellent communication, strong organization, and a proactive mindset to deliver personalized service and uphold brand standards across our

Qualifications

• Excellent verbal and written communication with guests and team members.
• Highly organized, detail-oriented team player with a can-do attitude.
• Proactive and creative mindset, results-driven, maintains confidentiality.

Responsibilities

• Acts as the main point of contact for guests, providing information about the hotel and local area and handling dining reservations, transportation, and event planning.
• Manages guest services such as luggage, messages, and parcels, coordinating with external service providers for efficient operations.
• Maintains guest preference records and collaborates with hotel departments to ensure a seamless, personalized guest experience.

Skills

Excellent communication

Organized & detail-oriented

Proactive & creative mindset

Job description

Mövenpick Surabaya City is seeking a Guest Services Associate to be the main point of contact for guests, handling reservations, transportation arrangements, and event planning details. You will manage guest services, lodge-and-delivery communications, and collaborate across departments to ensure a seamless and memorable stay.

The role requires excellent communication, strong organization, and a proactive mindset to deliver personalized service and uphold brand standards across our