Freelancer CS Korean Speaker (full day WFA)

PT.MYVENUS NETWORK INDONESIA; Jakarta Utara; Remote; IDR 9,999,999,999; Part time

Job summary

Summits Group, a global K-Beauty & Medical Group headquartered in South Korea, seeks a Freelance Korean Speaker / Interpreter to bridge communication between Korean doctors, clinical teams and patients. The role involves handling inquiries via social channels, providing accurate translations, and assisting with early influencer outreach.

The position is remote (WFA) with 6:00 pm–1:00 am shifts, 7 days a week, supporting Summits Group brands in Indonesia.

Qualifications

• Korean: conversational to business-level speaking required; KIIP completion preferred.
• Proven experience communicating with Korean clients/companies.

Responsibilities

• Handle customer inquiries via Instagram, TikTok, and WhatsApp with quick, polite responses.
• Guide customers through full flow using FAQs, scripts, and clinic guidelines.
• Follow up with leads to maximize conversion.
• Update CRM/Notion with consultation notes and outcomes.
• Coordinate with Korea HQ, Marketing, and Operations.

Skills

Korean language

English communication

WhatsApp support

Instagram/TikTok inquiries

Fast typing

Organized

Tools

CRM systems

Notion

Slack

Job description

We are looking for a Freelance Korean Speaker / Korean Interpreter with strong Korean communication skills to support patient services at a Korean aesthetic and plastic surgery clinic. This position will serve as a communication bridge between Korean doctors, the medical team, and patients, ensuring that the consultation and medical treatment processes run smoothly and effectively.

Working System

WFA

working hours = 6.00pm - 1.00am, 7 days a week

Key Responsibilities

Customer Inquiry Handling & Conversion

Handle incoming inquiries from:

Instagram (English account & Indonesian account)

TikTok (English & Indonesian)

WhatsApp (single account connected to all platforms)

Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone.

Guide customers through the full flow:

Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs.

Follow up consistently with interested leads to maximize conversion.

Multilingual Communication (Critical Role)

Communicate clearly and accurately with:

English-speaking patients

Korean clinics and coordinators

Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation).

Ensure clinics fully understand What the patient wants:

Any fears or special requests

This role requires Korean speaking ability, not just reading.

Learn and understand:

Plastic surgery procedures

Dermatology treatments

Medical aesthetic terminology

Be willing to continuously study:

Procedure names

Basic risks and recovery timelines

Differences between treatment options

Ask questions internally when unsure rather than guessing.

In the early stage, assist with KOL / influencer outreach, including:

Sending DMs to influencers

Introducing the brand and procedures

Coordinating basic collaboration inquiries

Work closely with the Marketing Team to support exposure and lead generation

Internal Coordination & Reporting

Update customer status and consultation notes in CRM / Notion.

Track:

Inquiry status

Consultation outcomes

Payment confirmations

Coordinate closely with: Korea HQ, Marketing Team, Operations Team

Handle no-show cases and provide feedback to improve Customer Experience (CX).

Requirements (Mandatory)

Language Proficiency (Very Important)

Korean: Conversational to business-level speaking required. Min:

KIIP completion (if available)

or proven professional working experience communicating with Korean clients/companies

Communication & Personality

Kind, calm, and patient with customers.

Able to handle anxious, repetitive, or sensitive questions professionally.

Strong sense of urgency — understands the importance of fast replies.

Polite, respectful, and service-minded.

Work Skills Experience in:

WhatsApp-based customer service

Instagram DM / TikTok inquiry handling

Fast, clear, and accurate typing skills.

Highly organized and detail-oriented.

Comfortable working with:

CRM systems, Notion, Slack (or similar tools)

Preferred Qualifications

Experience in Medical tourism, Hospital / clinic customer service, Aesthetic or healthcare-related industries

Familiar with KPI-based performance systems, including:

Conversion rate

Response time

Lead follow-up efficiency

Prior experience handling international patients is a strong plus.

Summits Group is a global K-Beauty & Medical Group headquartered in South Korea, with a growing presence in Indonesia. In Indonesia, Summits Group operates three integrated brands:

1. MyVenus — A medical and aesthetic concierge service connecting Indonesian clients with premium beauty clinics and hospitals in South Korea.

2. MyDerma — The management and operation of Banobagi Clinic Indonesia.

3. MySkin — The import and distribution arm for selected Korean skincare brands.

4. MyWave — The beauty tourism services connecting clients with premium beauty clinics in South Korea

Our vision is:

Trust the journey. Trust MyVenus.

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