Freelance Reservation Officer

PT Bagja Kumbara Nusantara; Kota Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Part time

Benefits offered by this job

Competitive salary

Company events

Taxes covered

Paid annual leave (12–19 days)

Job summary

Happy Trails! Asia, a DMC operating across Indonesia and Southeast Asia, seeks a Freelancer Reservation Officer to manage daily reservations and ensure bookings are recorded and confirmed on time.

The role emphasizes accuracy, English communication, and teamwork in a fast-paced environment. Responsibilities include updating reservations, handling modifications/cancellations, coordinating with suppliers, and maintaining clear email filing.

Qualifications

• Minimum of 1 year of experience in Inbound Tour Operator or related fields.
• Good command of English both written and spoken.
• Tech savvy with high understanding of computer programs (Ms Office, Excel).
• Strong attention to detail and accuracy in handling reservation information.
• Ability to prioritize and work effectively in a fast-paced environment.
• Positive attitude, self-motivated and able to work solo or in a team.

Responsibilities

• Ensure all accommodation reservations are accurately entered and updated in the internal reservation system.
• Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines.
• Collaborate with internal teams to ensure smooth execution of the bookings, maintaining high service standards.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications.
• Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.

Skills

English proficiency

Attention to detail

Team collaboration

Tools

Ms Office

Excel

Job description

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. We have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

About the role

As Freelancer Reservation Officer, you will be responsible for managing daily reservations, ensuring bookings are accurately recorded and confirmed within established deadlines.

Key responsibilities

• Ensure all accommodation reservations are accurately entered and updated in the internal reservation system
• Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines
• Collaborate with internal teams to ensure smooth execution of the bookings, maintaining the highest service standards
• Coordinate with suppliers for timely confirmations, availability, and special requests
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications
• Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met
• Maintain good relations and effective communications with tour operators, customers, and suppliers

About you

• Minimum of 1 year of experience in Inbound Tour Operator or related fields
• Good command of English both written and spoken
• Tech savvy with high understanding of computer programs (such as Ms Office, Excel)
• Strong attention to detail and accuracy in handling reservation information
• Ability to prioritize, and work effectively in a fast-paced environment
• A positive attitude, self-motivated and result-driven, able to work alone or as part of a team
• Strong problem-solving abilities, good communication and customer service skills
• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive
• An inspiring work atmosphere that encourages collaboration and personal growth
• Opportunities to connect with diverse colleagues in a positive and dynamic environment
• Development opportunities with coaching/mentoring, online courses, product training, joining project teams

12 days annual leave increasing to 19 days

Competitive company salary & benefits package

Company events/outings

All taxes are covered

Recruitment Process

• User Interview
• Final Interview
• Onboarding

Working Hours

09:00 - 18:00 WIB; 8 hours/day (Monday - Friday) - Work From Office

Interested?

If you enjoy coordinating projects, working with people, organizing data, and turning sustainability ideas into action, we'd love to hear from you!

Thank you for your interest in joining Happy Trails! Asia. While we appreciate every application, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Good luck, and we hope to welcome you to our team soon!