Freelance Chinese/Mandarin Translator & Interpreter

Eterna, LLC; Jakarta Utara; Teletrabalho; IDR 351 288 000 - 475 272 000; Tempo parcial

Resumo da oferta

Eterna, LLC is seeking a freelance Chinese/Mandarin Translator & Interpreter to support live, two-way communication with Mandarin-speaking homeowners and clients in the solar energy sector. The role requires availability during US daytime hours, Indonesia night shift, and remote work.

You will translate live calls and written notes, ensuring accurate, professional communication while respecting client confidentiality and cultural nuances.

Qualificações

• Fluent/Native-level Mandarin Chinese with professional English.
• Experience as live interpreter or translator in customer-facing roles.
• Comfort facilitating real-time conversations over calls or video meetings.

Responsabilidades

• Provide live two-way interpretation (English ⇄ Mandarin) during scheduled calls or virtual meetings between customer service, project managers, and Mandarin-speaking clients.
• Translate customer inquiries, feedback, and solar-related questions for clarity.
• Translate brief written communications from English into Simplified/Traditional Chinese as needed.
• Maintain confidentiality and cultural sensitivity during interactions.

Conhecimentos

Mandarin Chinese

English

MS Teams

Formação académica

HSK Level 6

Descrição da oferta de emprego

Freelance Chinese/Mandarin Translator & Interpreter

We are looking for a freelance Chinese/Mandarin Translator & Interpreter to support a client operating in the solar energy industry. In this role, you will facilitate real-time communication between customer-facing personnel and native Mandarin-speaking homeowners or clients.

This position is on an hourly, freelance basis, providing essential live interpretation and translation during customer calls, inquiries, and follow-ups to ensure clear understanding and smooth project delivery.

Shift Note: Please note that because our client operates in the United States, this role requires availability during US daytime hours (Indonesia night shift).

Responsibilities

Provide live, two-way verbal interpretation (English <-> Mandarin) between customer service representatives, project managers, and Mandarin-speaking clients during scheduled calls or virtual meetings.

Accurately translate customer inquiries, feedback, technical solar questions, and support notes to ensure clarity for all parties involved.

Assist in translating brief written communications, project status updates, or customer notes from English into written Simplified/Traditional Chinese as needed.

Ensure accurate translation of industry-related context (such as solar installation updates, scheduling, equipment questions, or customer service inquiries) while maintaining professional and polite client interactions.

Maintain a high standard of client confidentiality and cultural sensitivity during all interactions.

Requirements (Must-Have)

Fluent/Native-level proficiency in spoken and written Mandarin Chinese, alongside professional fluency in English.

Proven experience as a live interpreter or translator, preferably in customer-facing, customer success, or call-support environments.

High level of comfort facilitating real-time conversations over calls or video meetings.

Strong interpersonal skills, empathy, and professional demeanor when communicating with clients.

Reliable high-speed internet connection, quiet home office environment, and a dedicated headset for live call session

Preferred Qualifications

Prior experience in the solar, renewable energy, utilities, or technical service industries.

Professional certification in interpretation/translation or an HSK Level 6 (or equivalent) qualification.

Familiarity with US-based client communication tools (MS Teams or similar virtual call systems).

Role Overview

Role Category: Translation & Interpretation / Support

Employment Type: Freelance / Part-time (On-Demand)

Location: Remote

Compensation: IDR 300,000 / hour