Founding Team Lead, Data Center Operations – Batam AI Factory

Firmus Technologies Pty Ltd.; Batam; On-site; IDR 279,000,000 - 468,720,000; Full time

Job summary

Firmus Technologies Pty Ltd. in Batam seeks a Team Leader of Field Service Operations to oversee a team of Field Service Technicians and site engineers, ensuring efficient delivery and high standards at our Batam Data Centers.

You will help build the local operations team from day one, manage commissioning-to-operations transition, ensure safety and documentation, and drive operational excellence with 24x7 on-call readiness.

Qualifications

• Bachelor’s degree or higher in Engineering, Facilities Management, Mechanical/Electrical Engineering, IT, Data Centre Operations or related technical field.
• Minimum 5 years in data center or mission-critical operations, building services, or related technical operations.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Provide day-to-day leadership and direction for FSTs and site-based engineers to foster a supportive, engaged team.
• Oversee fault response, troubleshooting, maintenance, and remote hands support to ensure high equipment uptime.
• Coordinate and supervise contractor works; conduct facility inspections and audits to keep sites well-maintained and compliant.
• Develop and embed field service processes, safety documents, and inspection checklists to improve service delivery and operational efficiency.

Skills

Leadership

Communication

Team management

Problem solving

On-call

English language

Bahasa Indonesia

Education

Bachelor’s degree or higher in Engineering/related field

Diploma in Engineering

Advanced Diploma

Job description

Firmus Technologies Pty Ltd. in Batam seeks a Team Leader of Field Service Operations to oversee a team of Field Service Technicians and site engineers, ensuring efficient delivery and high standards at our Batam Data Centers.

You will help build the local operations team from day one, manage commissioning-to-operations transition, ensure safety and documentation, and drive operational excellence with 24x7 on-call readiness.