Team Lead, Data Center Operations

Firmus Technologies; Batam; On-site; IDR 279,000,000 - 468,720,000; Full time

Job summary

Firmus Technologies Pty Ltd. in Batam seeks a Team Leader of Field Service Operations to oversee a team of Field Service Technicians and site engineers, ensuring efficient delivery and high standards at our Batam Data Centers.

You will help build the local operations team from day one, manage commissioning-to-operations transition, ensure safety and documentation, and drive operational excellence with 24x7 on-call readiness.

Qualifications

• Bachelor’s degree or higher in Engineering, Facilities Management, Mechanical/Electrical Engineering, IT, Data Centre Operations or related technical field.
• Minimum 5 years in data center or mission-critical operations, building services, or related technical operations.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Provide day-to-day leadership and direction for FSTs and site-based engineers to foster a supportive, engaged team.
• Oversee fault response, troubleshooting, maintenance, and remote hands support to ensure high equipment uptime.
• Coordinate and supervise contractor works; conduct facility inspections and audits to keep sites well-maintained and compliant.
• Develop and embed field service processes, safety documents, and inspection checklists to improve service delivery and operational efficiency.

Skills

Leadership

Communication

Team management

Problem solving

On-call

English language

Bahasa Indonesia

Education

Bachelor’s degree or higher in Engineering/related field

Diploma in Engineering

Advanced Diploma

Job description

Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific.

Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability.

At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally.

Firmus AI Cloud

Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers.

It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale.

ROLE SUMMARY

Reporting to the Senior Operations Manager, Batam, the Team Leader of Field Service Operations oversees a team of Field Service Technicians (FSTs) to ensure efficient delivery of various services.

This is a unique opportunity to take on a founding leadership role at our Batam Data Centers. You will play a pivotal role in helping the Senior Operations Managers to build and develop the local operations team from day one, including assisting with the transition from c ommissioning and operational acceptance into steady-state operations, ensuring operational documentation, processes, and team readiness are in place, and driving operational excellence.

KEY RESPONSIBILITIES

Leadership & Team Management

• Provide day-to-day leadership and direction for FSTs and site-based engineers, fostering a supportive and engaged team environment.
• Provide onsite training and supervision of FST staff as required to ensure they are well engaged, trained and capable of maintaining the equipment at the highest of standards.
• Ensure that all new FSTs entering the business feel engaged and supported whilst making sure they are properly trained and mentored such that they can safely undertake required tasks to the quality we expect.

Supervise and ensure timely completion of tasks by FST and site-based engineers

• Fault response and troubleshooting
• Routine and corrective maintenance
• Computer hardware repair
• Remote hands support as required
• Coordinate and participate in mechanical and electrical equipment repair
• Oversee contractor works
• Conduct facility inspections and audits as required , ensuring our sites are always impeccably maintained and operating as efficiently as possible.

Operational Efficiency

• Contribute to maintaining a safe, reliable, efficient, and customer-focused AI Factory environment that meets agreed service levels and supports positive customer outcomes.
• Assist to develop and embed processes to optimise field service operations and ensure high-quality service delivery. This includes developing and fostering ongoing use of site-based inspection checklists, permits, safety documents etc.
• Collaborate with other teams (project delivery, com m issioning, Technology Operations and Technology & Engineering ) to provide support and resources as needed.
• Assist in project works as required and where it does not impact upon operations.

SKILLS AND EXPERIENCE

• Diploma, Advanced Diploma, Bachelor's degree or higher qualification in Engineering, Facilities Management, Mechanical Engineering, Electrical Engineering, Information Technology, Data Centre Operations, or a related technical discipline
• More than 5 years of experiences in data center or mission-critical operations , critical infrastructure, building services, mechanical and electrical systems, technical operations
• In-depth knowledge of the specific equipment or technology serviced by the team
• L eadership skills with the ability to motivate, coach, and develop team members
• Excellent communication skills to provide clear instructions and delegate tasks effectively
• Experience in scheduling and managing workloads to ensure timely completion of required works
• Exceptional problem-solving skills to identify and troubleshoot technical issues, both independently and collaboratively with the team
• In this role, there may be a requirement to participate in a 24x7 on-call roster and an expectation to undertake reasonable overtime as required to fulfil the duties as required .
• Fluent in English and Bahasa Indonesia

Location & Reporting

Reporting to: Senior Operations Manager, Batam

EMPLOYMENT BASIS

Full-Time

At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.