AI Infrastructure Field Technician — On-Site 24/7 Support

Firmus Technologies Pty Ltd.; Papua; On-site; IDR 70,000,000 - 100,000,000; Full time

Job summary

Firmus Technologies in Batam, Indonesia seeks a Field Service Technician to support deployment, operation, maintenance, and repair of our HyperCube systems. This on-site role requires a hands-on approach, flexibility for a 24/7 roster, and the ability to work both independently and with a team.

You will perform preventive maintenance, troubleshoot faults, assist with installations, keep accurate logs, and ensure safety standards.

Qualifications

• Diploma or equivalent, technical certification, trade qualification.
• At least 3 years of relevant experience in a similar role, including hands-on experience with equipment maintenance and repair.
• Good problem‑solving and communication skills. Proven to be able to work effectively under direction.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including evenings and weekends, as this position is part of a 24/7 operating roster.
• Must hold an unrestricted driver’s license.
• Electrical license (for electrical staff only).
• Familiarity with data centre apparatus is a plus.

Responsibilities

• Equipment Maintenance & Repair: Inspect, maintain, install, and repair mechanical, electrical, computing, and ancillary systems to ensure reliable operation.
• Troubleshooting & Fault Resolution: Diagnose and resolve technical issues efficiently, applying practical solutions and escalating when necessary.
• Deployment & Commissioning Support:
• Assist with computer installations, modifications, and setup under the direction of the site manager.
• Support HyperCube fluid handling (fill/drain) and load bank installation/removal during commissioning.
• Assist with network cabling and integration into compute systems.
• Support site teams during commissioning, testing, and equipment setup.
• Operations & Site Management: Perform basic fault-finding, reset circuits/pumps, remove and repair faulty equipment, maintain site cleanliness, and comply with OHS requirements.
• Stakeholder Communication: Provide timely updates and technical support to project and operations teams, ensuring smooth collaboration.
• Documentation & Reporting: Keep accurate service records, equipment logs, and submit required documentation promptly.
• Safety & Compliance: Adhere to safety protocols, maintain PPE, first aid kits, and eyewash stations.
• Training & Development: Stay current on equipment, processes, and industry standards through ongoing learning.
• Inventory & Quality Control: Maintain tools, spare parts, and equipment inventory; conduct quality checks post-maintenance or repair.

Skills

Problem solving

Communication

Independent work

Team player

Flexible hours

Driver's license

Electrical license

Data centre awareness

Education

Diploma or equivalent

Job description

Firmus Technologies in Batam, Indonesia seeks a Field Service Technician to support deployment, operation, maintenance, and repair of our HyperCube systems. This on-site role requires a hands-on approach, flexibility for a 24/7 roster, and the ability to work both independently and with a team.

You will perform preventive maintenance, troubleshoot faults, assist with installations, keep accurate logs, and ensure safety standards.