Floor Supervisor – BB52 Burgers Canggu

Tavolo Group; Indonesia; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

BB52 Burgers in Bali, Indonesia seeks a Floor Supervisor to lead daily service operations at BB52 Canggu. You will oversee a motivated team, coordinate with kitchen and bar, and drive smooth guest experiences with attention to quality and teamwork.

You will supervise, train, and guide staff, monitor performance, and resolve conflicts while ensuring inventory accuracy, POS usage, and adherence to health and safety standards for optimal results.

Qualifications

• Supervise, train, and guide employees; monitor performance and address conflicts.
• Manage daily activities to ensure smooth workflow and delegate tasks.
• Ensure high-quality service and customer satisfaction through effective leadership.

Responsibilities

• Supervise, train, and guide employees; monitor performance, provide feedback, and address conflicts.
• Manage daily activities to ensure smooth workflow, delegate tasks, and ensure that operational plans are executed effectively.
• Ensure high-quality service, handle customer complaints, and maintain customer satisfaction.
• Monitor and maintain inventory levels, ensure products are stocked.
• Implement and enforce company policies, procedures, and health and safety regulations.
• Monitor sales and other data to identify trends and opportunities for improvement, and manage schedules to optimize team performance.
• Act as a point of contact for employees and customers to resolve issues as they arise.

Skills

Leadership

Team motivation

Communication

Conflict resolution

Organization

Multitasking

Inventory management

POS software

Cash handling

Safety compliance

Tools

POS Systems

Inventory tools

MS Office

Job description

At BB52 Canggu, the Floor Supervisor ensures every service runs with rhythm, quality, and teamwork. You will oversee daily floor operations, support and motivate the service team, and maintain smooth coordination between guests, kitchen, and bar. With a strong sense of leadership and attention to detail, you help deliver the lively, guest-focused experience that defines BB52 Burgers.

You Will

• Supervise, train, and guide employees; monitor performance, provide feedback, and address conflicts.
• Manage daily activities to ensure smooth workflow, delegate tasks, and ensure that operational plans are executed effectively.
• Ensure high-quality service, handle customer complaints, and maintain customer satisfaction.
• Monitor and maintain inventory levels, ensure products are stocked.
• Implement and enforce company policies, procedures, and health and safety regulations.
• Monitor sales and other data to identify trends and opportunities for improvement, and manage schedules to optimize team performance.
• Act as a point of contact for employees and customers to resolve issues as they arise.

What We’re Looking For

• Need to be able to motivate and manage a team, lead by example, and delegate tasks effectively.
• Strong verbal and interpersonal skills are essential for clear communication with staff, management, and customers.
• Must be able to handle conflicts, resolve issues quickly, and make decisions under pressure.
• Strong organizational skills and the ability to multitask are crucial to manage your own workload and a team’s activities.
• Maintaining quality standards, ensuring accuracy in paperwork, and managing inventory.
• Experience with relevant software is a must, such as Point-of-Sale (POS) systems, inventory management tools, and Microsoft Office.
• Should be knowledgeable about workplace safety, cash handling, loss prevention, and any industry-specific regulations or procedures.
• Ability to track and report on team and individual performance.