Strategic B2B Telco/Isp Sales Leader

Pt Qjob Saka Gemilang; Balikpapan; Remote; IDR 90,000,000 - 150,000,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Significant bonus potential

Executive coaching opportunities

Access to cutting-edge sales tech

Job summary

Pt Qjob Saka Gemilang is seeking an experienced Head of Sales Operations to lead and optimize sales processes on a remote-first basis across Indonesia. The role focuses on CRM administration, forecasting, analytics, and scalable sales enablement, aimed at driving revenue growth and efficiency.

The ideal candidate brings 10+ years in sales operations, strong leadership, and a data-driven mindset to transform how sales teams operate.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field; MBA or advanced degree is a strong plus.

Responsibilities

• Oversee sales operations, CRM management, forecasting, and reporting.
• Develop and implement sales strategies to improve performance.
• Manage the sales technology stack and KPIs with leadership insights.
• Lead the sales forecasting process with accuracy and reliability.
• Collaborate with sales, marketing, and finance to align operations with objectives.
• Develop training programs on processes and tools for the sales team.
• Manage territories, quotas, and compensation with HR and Sales Leadership.
• Drive data integrity and provide actionable insights through analytics.

Skills

CRM administration

Sales analytics

Leadership

Forecasting

Strategic planning

Excel advanced

Communication

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is seeking an experienced and visionary Head of Sales Operations to lead and optimize their sales processes and infrastructure on a fully remote basis. This `remote-first` role is critical for ensuring the efficiency, scalability, and effectiveness of our client's sales organization. The ideal candidate will possess a deep understanding of sales operations, CRM systems, sales analytics, and process improvement methodologies. You will be responsible for developing and implementing strategies that enhance sales team productivity, streamline workflows, and provide critical insights to drive revenue growth. This position requires exceptional leadership, strategic planning, and a data-driven approach. As Head of Sales Operations, you will play a pivotal role in shaping the future of our client's sales engine from anywhere in Indonesia.

Key Responsibilities

• Oversee and optimize all sales operations, including sales processes, CRM management, forecasting, and reporting.
• Develop and implement sales strategies and initiatives to improve sales team performance and productivity.
• Manage the sales technology stack, including CRM, sales enablement tools, and other relevant platforms.
• Establish and monitor key performance indicators (KPIs) for the sales team and provide regular performance analysis to leadership.
• Lead the sales forecasting process, ensuring accuracy and reliability.
• Collaborate with sales leadership, marketing, and finance to align sales operations with business objectives.
• Identify and implement process improvements to enhance sales efficiency and effectiveness.
• Develop and deliver training programs for the sales team on sales processes, tools, and best practices.
• Manage sales territories, quotas, and compensation plans in coordination with HR and Sales Leadership.
• Drive data integrity and provide actionable insights through comprehensive sales analytics.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field. MBA or relevant advanced degree is a strong plus.
• 10+ years of progressive experience in sales operations, with at least 5 years in a leadership or management role.
• Proven expertise in CRM administration and optimization (e.g., Salesforce, HubSpot).
• Strong understanding of sales methodologies, forecasting, and pipeline management.
• Excellent analytical, problem-solving, and strategic planning skills.
• Demonstrated ability to manage complex projects and cross-functional initiatives.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in sales analytics tools and advanced Excel skills.
• Experience in designing and managing sales compensation plans.
• Ability to thrive in a `remote-first`, fast-paced environment.

Benefits

• Highly competitive salary and comprehensive benefits package.
• Significant bonus potential based on individual and company performance.
• Opportunities for professional growth and development, including executive coaching.
• A `remote-first` work environment offering exceptional flexibility and work-life balance.
• Direct impact on the strategic direction and success of the sales organization.
• Access to cutting-edge sales technology and resources.
• Collaborative and forward-thinking company culture.
• Generous paid time off and holiday schedule.
• Expense reimbursement for home office setup and related costs.
• Opportunities to influence and innovate sales processes on a global scale.

Description

• Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
• Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
• Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
• Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
• Increases business with established and new customers over time.
• Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
• Manages resolutions of customer complaints or problems.
• Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
• Continually maintaining and developing the business and provide Business Review presentations to clients.
• Analyzes market potential and determine value of existing and potential client value to the organization.
• Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
• Achieves and maintain profitable business consistent with the company's goals.
• Create and implement the Quality objectives for Sales Department.
• Help maintain implementation on Health, Safety and Environment objectives on daily business.

Skill and Abilities

• Fluent in English
• Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
• Strong entrepreneurial experience and goal-driven focus.
• Excellent verbal and written communication skills
• Plans, organizes and uses time efficiently and effectively.
• Dependable, follows instructions, responds to management direction
• Ability to meets challenges with resourcefulness
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
• Excellent planning and organizational skills.
• The ability to work in a fast-paced environment.

Required

• Team Player: Works well as a member of a group

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

• Associates or better

Experience

• 2 years: Strong knowledge of the Energy Oil and Gas, EPC and Mining industry is an advantage
• 2 years: 2 years experience in sales or marketing & min. 2 years freight forwarding experience.

Additional Information

Job Number

Job Category

Event Management

Location

Jalan Pelita No.19, Sepinggan Raya, Balikpapan Selatan, Balikpapan East 76115, Indonesia

Located Remotely?

N

Position Type

Management

Organization Description

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hotel Description

Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed-use development. The hotel offers an All-Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

Job Summary

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Candidate Profile

Education and Experience: High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Participates in the development and implementation of corrective action plans.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.