Management Trainee: Fast-Track Finance Career

Pt Smart Multi Finance; Balikpapan; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Four Points by Sheraton Balikpapan seeks an Assistant Human Resources Manager to support recruitment, benefits, training and policy compliance. You will work under the Marriott brand, helping to develop staff, manage relationships, and ensure excellent HR service for a hospitality-focused team.

The role emphasizes employee development, recruitment leadership, and adherence to local regulations, with a focus on guest service and operational excellence.

Qualifications

• High school diploma or GED; 2 years experience in HR or related area.
• 2-year degree in Human Resources, Business Admin, or related major; no work experience required.

Responsibilities

• Assists in managing Recruitment and Hiring Process, including interviews and outreach.
• Assists in administering employee benefits and unemployment claims.
• Assists in developing employee development plans and orientation programs.
• Ensures compliance with HR policies and fosters effective employee relations.
• Maintains open communication and standard operating procedures across departments.

Skills

Fluent in English

Strong client-facing skills

Excellent verbal and written comms

Interpersonal skills

Team Player

Dedicated

Excellent planning and organization

Education

Associates or better

Job description

Job Duties – Essential Functions of the Job:

• Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
• Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
• Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
• Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
• Increases business with established and new customers over time.
• Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
• Manages resolutions of customer complaints or problems.
• Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
• Continually maintaining and developing the business and provide Business Review presentations to clients.
• Analyzes market potential and determine value of existing and potential client value to the organization.
• Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
• Achieves and maintain profitable business consistent with the company's goals.
• Create and implement the Quality objectives for Sales Department.
• Help maintain implementation on Health, Safety and Environment objectives on daily business.

Skill and Abilities:

• Fluent in English
• Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
• Strong entrepreneurial experience and goal-driven focus.
• Excellent verbal and written communication skills
• Plans, organizes and uses time efficiently and effectively.
• Dependable, follows instructions, responds to management direction
• Ability to meets challenges with resourcefulness
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
• Excellent planning and organizational skills.
• The ability to work in a fast-paced environment.

Behaviors

• Team Player: Works well as a member of a group

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

• Associates or better

Experience

• 2 years: Strong knowledge of the Energy Oil and Gas, EPC and Mining industry is an advantage
• 2 years: 2 years experience in sales or marketing & min. 2 years freight forwarding experience.

Additional Information:
Job Number:
Job Category: Food and Beverage & Culinary
Location: Jalan Pelita No 19, Balikpapan, East Kalimantan, Indonesia,
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
ORGANIZATION DESCRIPTION:
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

HOTEL DESCRIPTION:
Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed‑use development. The hotel offers an All‑Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day‑to‑day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day‑to‑day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Assistant Human Resources Manager - Four Points by Sheraton Balikpapan

Balikpapan Marriott

Job Description

Additional Information:
Job Number:
Job Category: Human Resources
Location: Jalan Pelita No 19, Balikpapan, East Kalimantan, Indonesia,
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management

ORGANIZATION DESCRIPTION:
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

HOTEL DESCRIPTION:
Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed‑use development. The hotel offers an All‑Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

JOB SUMMARY

Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE

Education and Experience:
- High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting in Managing Recruitment and Hiring Process:
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Assists in establishing and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Assists in monitoring candidate identification and selection process.
- Performs quality control on candidate identification/selection.

Assisting in Administering and Educating Employee Benefits:
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Assists with unemployment claim activity reports.
- Attends unemployment hearings and ensures property is properly represented, as needed.

Assisting in Managing Employee Development:
- Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross‑trained to support successful daily operations.
- Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Assisting in Managing Employee Relations:
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property‑wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi‑Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.

Assisting in Managing Legal and Compliance Practices:
- Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the latest Management trainee fast track finance career Jobsin Balikpapan !