F&B Retail Store Leader – Growth & Ops

The Harvest Cake; Balikpapan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Four Points by Sheraton Balikpapan is seeking an Assistant Human Resources Manager to support daily HR operations at the Balikpapan property. You will assist with recruitment, compensation, and training programs while ensuring adherence to policies and local regulations.

The role emphasizes delivering HR services that meet employee needs and enabling business success through compliant processes and effective communication within the hotel team.

Qualifications

• Bachelor-level education not required if experience meets criteria.
• Experience in HR operations, management, or related area preferred.
• Knowledge of employment laws and company procedures required.

Responsibilities

• Assist daily HR office activities including recruitment, compensation, and training.
• Deliver HR services to meet employee needs and support business success.
• Ensure compliance with laws, regulations and operating procedures.
• Support in maintaining employee files and HR documentation.

Skills

Recruitment

Employee development

Employee relations

Compliance

Education

High school diploma or GED

2-year degree in HR/Business

Job description

Assistant Human Resources Manager - Four Points by Sheraton Balikpapan

Balikpapan Marriott

Posted 7 days ago

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Job Description

Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.

Additional Information

Job Number

Job Category Human Resources

Location Jalan Pelita No.19, Sepinggan Raya, Balikpapan Selatan, Balikpapan East 76115, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Management

ORGANIZATION DESCRIPTION Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

HOTEL DESCRIPTION Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed‑use development. The hotel offers an All-Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

JOB SUMMARY Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE Education and Experience – High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting in Managing Recruitment and Hiring Process – Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. Assists in establishing and maintains contact with external recruitment sources. Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. Assists in monitoring candidate identification and selection process. Performs quality control on candidate identification/selection.

Assisting in Administering and Educating Employee Benefits – Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. Assists with unemployment claim activity reports. Attends unemployment hearings and ensures property is properly represented, as needed.

Assisting in Managing Employee Development – Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures employees are cross‑trained to support successful daily operations. Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. Ensures attendance by all new hires and participation of the leadership team in training programs. Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Assisting in Maintaining Employee Relations – Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner. Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. Partners with Loss Prevention to conduct employee accident investigations, as necessary. Communicates performance expectations in accordance with job descriptions for each position.

Assisting in Managing Legal and Compliance Practices – Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Assists with ensuring medical records are maintained in a separate, secure and confidential medical file. Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). Communicates property rules and regulations via the employee handbook. Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.