Field Collection

PT SGS Indonesia; Jakarta Selatan; In loco; IDR 66.960.000 - 100.440.000; Tempo pieno

Descrizione del lavoro

SGS Indonesia seeks a Collections Specialist to visit clients and collect overdue payments, organizing visits by priority and issuing reminders or negotiated solutions to ensure timely settlements.

You will document all client interactions, coordinate with internal teams, and report on collection status while upholding confidentiality and professional ethics.

Competenze

• A diploma is required; degree in finance, business administration, economics, or related field is a plus.
• 1–2 years in field collection or credit control preferred.
• Strong understanding of collection procedures and credit management.
• Ability to handle sensitive financial information with confidentiality and integrity.
• A valid driver’s license and own transportation may be required.

Mansioni

• Visit clients or their offices to collect overdue payments.
• Organize visit schedules based on priority and urgency.
• Interact with clients to issue reminders or negotiate payment solutions.
• Record all communications and new agreements with clients.
• Negotiate payment methods and timelines, including instalments.
• Explain company policies on delays and consequences (e.g., Stop Credit).
• Coordinate with internal teams (administration, legal, finance) for smooth collections.
• Prepare weekly/monthly reports on collection status and client progress.

Conoscenze

Debt collection

Communication

Data accuracy

Confidentiality

Time management

Formazione

Diploma or degree in finance / business administration / economics

Descrizione del lavoro

Visit the client’s office, or location to collect overdue payments.

Organize visit schedules based on priority

Communication with Client:

Interact directly with client, whether to issue reminders or find solutions if the client is facing difficulties with payment.

Maintain good relationships with client to ensure payments are made according to the agreement.

Ensure that all client interactions are conducted within the boundaries of professional ethics and respect, avoiding any form of harassment, threats, or intimidation.

Provide gentle reminders and follow-up with clients to ensure timely payments, always maintaining a helpful and approachable attitude.

Record and report all communications and new agreements agreed with client.

Negotiate with client regarding payment methods and timelines, including finding solutions for instalment payments

Communicate and explain the company’s policies regarding the consequences of delayed payments, such as Stop Credit.

Maintain confidentiality and privacy when dealing with client information, ensuring that any shared data is handled securely and respectfully.

Data and Reporting Collection Results:

Ensure that data recorded in the company’s system or database matches the information gathered in the field.

Validate information, such as address, PIC, contact number, or payment status.

Record the results of field visits and data collection in detail and accurately.

Prepare weekly or monthly reports on the collection status, client status, and payment collection progress.

Report any issues or obstacles encountered during the collection process to the relevant supervisor or manager.

Coordination with Internal Teams:

Coordinate with internal teams, such as the administration, legal, or finance managers, to ensure smooth debt collection processes.

Work with the legal counsel team if necessary for further action against uncooperative client.

Other Tasks:

Perform any other tasks assigned by the supervisor or manager related to the collection or administrative process.

Requirements

A minimum of a diploma degree; degree in finance, business administration, economics, or a related field is a plus.

Proven track record of at least 1-2 years in a field collection or credit control.

In-depth understanding of collection procedures, credit management, or related field

Ability to handle sensitive financial information with the utmost confidentiality and integrity

A valid driver's license and own transportation may be required.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.