Operator Lapangan Proses Kimia (Amonia/Urea/Melamin)

Pt Geabh Joint Technology; Gresik; On-site; IDR 628,253,000 - 987,255,000; Full time

Job summary

Cargill Indonesia seeks a Customer Operations Specialist to support domestic and export shipments, optimize shipping processes, and resolve order or delivery issues. The role requires coordination with sales, vendors, and customs to ensure timely deliveries and compliant operations.

The candidate should have a Bachelor’s degree with 3+ years in Customer Service/Operations, SAP experience, and the ability to work in a fast-paced, international environment.

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Responsibilities

• Receive, review, and process inquiries or shipping instructions from customer/sales/overseas.
• Check cargo data and CIPL for both international and domestic shipments.
• Arrange Moda transportation and communicate with vendors.
• Direct monitoring for loading/unloading cargo for every shipment.
• Ensure loading/unloading are conducted safely and per customer and Indonesia's laws/regulations.
• Provide daily reports to customers and monitor with vendors.
• Review import HBL/MBL & CIPL from origin office.
• Coordinate with airlines, manage AWB, export/import clearance with airport customs.
• Booking with shipping lines, manage SI/SO, VGM submissions, port coordination.
• Coordinate with domestic trucking providers, waybill, GPS tracking, POD collection.
• Track and trace cargo to ensure proper movement and delivery.
• Submit manifests in CEISA.
• Coordinate with Customs Clearance for PEB/ PIB.
• Provide accounting with correct billing information.
• Communicate with clients regarding disposition of freight and rate quotations.
• Communicate with vendors regarding shipment dispatch, routing, pricing, and rates.
• Collaborate with other branches for client satisfaction and service excellence.
• Seek the most profitable mode of shipment while meeting client requirements.
• Send original invoices and supporting documents to customers.
• Support Quality, Health, Safety and Environment objectives for the branch.

Skills

ERP systems

SAP

Cross-functional collaboration

Problem solving

Ownership mindset

Critical thinking

Customer focus

Fast-paced environment

Adaptability

Education

Bachelor's degree

Tools

SAP

ERP systems

Job description

Customer Operations Specialist - ID

Job Description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
**Job Purpose and Impact**
The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity andways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet

At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will_ **_never_** _ask you for money during the hiring process, and in most cases, we only accept applications through our official_ _careers site_ _, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to_ _contact us_ _. To learn more, visit our_ _Notice on Fraudulent Job Offers_ _.

**Description**
Job Description:

• + Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• + Checking cargo data and CIPL for both international and domestic shipment
• + Arrange Moda transportation and communication with vendor
• + Direct monitoring for loading/unloading cargo for every shipment
• + Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• + Provide daily report to customers and do daily monitoring with communication with vendor.
• + Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• + Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
• + Booking with shipping lines, managing SI/SO, VGM submission, port coordination
• + Coordination with domestic trucking providers, waybill (Surat Jalan), GPS tracking, POD collection
• + Track and trace cargo as necessary to insure proper movement and delivery.
• + Submitting manifest in CEISA
• + Coordination with Customs Clearance Department for PEB/ PIB
• + Provide accounting department with proper and correct billing information.
• + Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• + Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• + Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• + Seek the most profitable mode of shipment, yet meet client's requirement for the movement of freight.
• + Sending original invoice and supporting documents to customers.
• + Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
• + A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

**Motivations**
**Preferred**

• + **Dedicated:** Devoted to a task or purpose with loyalty or integrity
• + **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility
• + High School or better

About the latest Operator lapangan proses kimia amonia urea melamin Jobsin Gresik !

• Receive personalized job recommendations.

Please wait while we submit your request.

You will receive the job details via email shortly.