F&B Server - Navina Pool Bar

Raffles Hotels & Resorts; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Raffles Jakarta is seeking a Navina Pool Bar Server to deliver attentive poolside service in our five-star luxury hotel, ensuring personalized guest experiences and seamless beverage service.

You will welcome guests, take orders, present menu offerings, and collaborate with Food & Beverage and Culinary teams to maintain cleanliness and presentation.

Qualifications

• High school diploma or equivalent required; hospitality qualification is an advantage.
• Previous experience as a server or in luxury hotel F&B service preferred.
• Good knowledge of beverages, cocktails, wines, beers, and non-alcoholic drinks.
• Strong guest-service focus with ability to engage guests from diverse backgrounds.
• Excellent verbal communication and professional presentation.
• Strong attention to detail in order taking, service and presentation.
• Able to manage multiple requests with calm and efficiency.
• Team-oriented with collaboration across F&B and Culinary teams.
• Knowledge of food hygiene, sanitation and workplace safety practices.
• Able to work outdoors and stand for extended periods.

Responsibilities

• Deliver attentive, personalized poolside service to guests.
• Welcome guests, present menus, take orders and serve food & drinks.
• Respond promptly to guest preferences and recommendations.
• Maintain pool bar and service areas with high standards of cleanliness and presentation.

Skills

Guest service

Hospitality

Cocktail knowledge

Food & beverage service

Communication

Attention to detail

Time management

Teamwork

Safety awareness

Education

High school diploma

Hospitality qualification

Job description

Company Description

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired, and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion.

Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The Navina Pool Bar Server is responsible for delivering attentive, personalized, and seamless food and beverage service to guests, creating an exceptional and memorable poolside experience in line with the hotel's luxury service standards.

The role is responsible for welcoming guests, presenting menu offerings, taking and serving food and beverage orders, and responding promptly and professionally to individual guest preferences and requests. With a strong knowledge of beverages, cocktails and menu selections, the Navina Pool Bar Server provides thoughtful recommendations and promotes the hotel's offerings while ensuring accurate and efficient service.

Working closely with the Food & Beverage and Culinary teams, the Navina Pool Bar Server ensures the pool bar and service areas are maintained to the highest standards of cleanliness, presentation, and organization. Through genuine engagement, attention to detail, and anticipation of guest needs, the position plays an important role in creating distinctive experiences and upholding the exceptional service standards of the hotel.

Qualifications

• Education: A high school diploma or equivalent is required. A diploma or relevant qualification in Hospitality, Food & Beverage Service, or a related field will be an advantage.
• Experience: Previous experience as a Server or in a similar Food & Beverage service role is preferred. Experience in a five-star luxury hotel, upscale restaurant, pool bar, or international hospitality environment will be an advantage.
• Food & Beverage Knowledge: Good knowledge of food and beverage service, including cocktails, wines, beers, and non-alcoholic beverages. An understanding of beverage presentation, appropriate glassware, and service standards is preferred.
• Guest Service Skills: Demonstrates a genuine passion for hospitality, with strong interpersonal skills and the ability to deliver attentive, personalized, and intuitive service to guests.
• Communication Skills: Strong verbal communication skills, with the confidence and professionalism to engage with guests from diverse cultural backgrounds and collaborate effectively with colleagues.
• Attention to Detail: Strong attention to detail, ensuring accuracy in order taking, service delivery, and the presentation of food, beverages, and the poolside service area.
• Time Management and Organization: Able to manage multiple guest requests and service priorities efficiently while maintaining composure and service excellence in a dynamic environment.
• Teamwork: A collaborative team player who works effectively with Food & Beverage, Culinary, and other hotel colleagues to ensure a seamless guest experience.
• Health & Safety: Good understanding of food hygiene, sanitation, and workplace safety practices, with a commitment to maintaining the hotel's health and safety standards.
• Physical Requirements: Able to work in an outdoor poolside environment, remain standing for extended periods, and perform the physical duties required for food and beverage service.
• Professional Presentation: Maintains a polished and professional appearance and demonstrates the grooming, conduct, and service standards expected within a five-star luxury hotel environment.