All Day Dining Server

Raffles Hotels & Resorts; Jakarta Timur; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Raffles Hotels & Resorts in Jakarta is seeking an All Day Dining Server to provide attentive and personalized service to guests at the dining establishment. The ideal candidate will ensure timely delivery of food and beverages while creating a welcoming atmosphere and addressing guest needs.

Applicants should have a high school diploma, previous experience in the food and beverage industry, and exceptional guest service skills. This role requires strong verbal communication and the ability to work collaboratively with team members in a luxury hospitality environment.

Qualifications

• Previous experience in the food and beverage industry, particularly within a hotel is preferred.
• Good command of spoken and written English is preferred.
• Ability to maintain cleanliness and presentation throughout the dining experience.

Responsibilities

• Provide attentive and personalized service to guests dining at the all-day dining establishment.
• Take orders, recommend menu items, and ensure timely delivery of food and beverages.
• Create a welcoming atmosphere and address guest inquiries and concerns.

Skills

Exceptional guest service skills

Strong verbal communication

Teamwork

Attention to Detail

Adaptability and Stress Management

Physical Stamina

Education

High school diploma or equivalent

Training or certification in Hospitality

Job description

Company Description

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra‑luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024‑25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well‑traveller guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next‑generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art‑filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200‑seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces and a state‑of‑the‑art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimise our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The All Day Dining Server provides attentive and personalized service to guests dining at the all‑day dining establishment. The All Day Dining Server takes orders, recommends menu items, and ensures the timely and accurate delivery of food and beverages. They possess extensive knowledge of the menu, including ingredients, preparation methods and dietary restrictions, in order to assist guests with their choices. With a warm and professional demeanor, the server creates a welcoming atmosphere, addresses guest inquiries and concerns, and anticipates their needs throughout the dining experience. By delivering seamless service, the All Day Dining Server contributes to the hotel’s reputation for luxury and hospitality, leaving guests with unforgettable culinary memories and a desire to return.

Qualifications

• Education: A high school diploma or equivalent is required. Additional education, training or certification in Hospitality, Food & Beverage Service or a related field is an advantage.
• Work Experience: Previous experience in the food and beverage industry, particularly within a hotel, fine dining restaurant or luxury hospitality environment, is preferred. 1–2 years of experience as a server, waiter/waitress or in a similar guest‑facing role is expected.
• Guest Service Skills: Exceptional guest service skills are essential. Candidates should demonstrate a genuine passion for creating memorable dining experiences through personalised, attentive and professional service while consistently exceeding guest expectations.
• Knowledge of Food and Beverage: A solid understanding of food and beverage service standards, menu offerings, ingredients, preparation methods and beverage pairings is important. Familiarity with dietary restrictions, allergens and special guest requests is highly beneficial.
• Communication Skills: Strong verbal communication and interpersonal skills are required. The ability to interact confidently and courteously with guests, accurately take orders, provide recommendations and respond effectively to inquiries is essential.
• Teamwork: The ability to work collaboratively with colleagues across multiple departments is crucial. All Day Dining Servers must coordinate effectively with kitchen staff, bartenders, supervisors and fellow team members to ensure seamless service delivery.
• Attention to Detail: A high level of attention to detail is necessary to ensure order accuracy, proper table setup, service consistency and adherence to luxury hospitality standards. Maintaining cleanliness and presentation throughout the dining experience is equally important.
• Adaptability and Stress Management: Candidates must be able to perform effectively in a fast‑paced and dynamic environment. The ability to remain composed under pressure, prioritise tasks and adapt to changing operational needs is essential.
• Physical Stamina: The role requires standing and walking for extended periods, carrying trays and moving efficiently throughout the restaurant. Physical stamina and the ability to meet the demands of a busy dining operation are important.
• Health and Safety Knowledge: Knowledge of food safety, hygiene and sanitation practices is required to maintain a clean and safe dining environment. Familiarity with health regulations and safe food handling procedures is essential.
• Flexibility: Willingness to work rotating shifts, including evenings, weekends and public holidays, is required to support operational needs.
• Language Skills: Good command of spoken and written English is preferred. Additional language skills are considered an advantage in serving an international clientele.