Fashion Representative (Customer Service)

PT Luxehouze Group Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury retail company in Jakarta Selatan is seeking a customer service representative to provide styling advice and enhance the shopping experience. The ideal candidate has 2–3 years of experience in fashion retail, strong interpersonal skills, and a passion for fashion. You will work in shifts and ensure exceptional service to uphold brand values.

Qualifications

• 2–3 years of experience in fashion retail or luxury sales.
• Strong knowledge of fashion trends and luxury products.
• Excellent communication skills in English.
• Ability to work in shifts and on weekends.

Responsibilities

• Handle customer inquiries and provide styling advice.
• Build strong customer relationships.
• Monitor sales flow and product availability.
• Assist in visual merchandising.

Skills

Customer service experience

Knowledge of fashion trends

Strong communication skills

Interpersonal skills

Tools

WhatsApp

Email

Social media

Online chat

Job description

Responsibilities

• Handle customer inquiries, styling advice, and product suggestions through online chat interaction.
• Provide personalized fashion consultations to help clients select products that match their lifestyle, preferences, and occasions.
• Build strong customer relationships by offering exceptional service and ensuring a luxury shopping experience.
• Address and resolve customer complaints with professionalism and a solutions-oriented approach.
• Monitor sales flow, product availability, and stock to ensure smooth customer transactions.
• Assist in visual merchandising, ensuring products are displayed in line with brand standards and seasonal trends.
• Stay updated on the latest fashion trends, product launches, and brand stories to deliver knowledgeable recommendations.
• Collect customer feedback and share insights with the team to continuously improve service and product offerings.
• Uphold Luxehouze’s brand values by embodying elegance, hospitality, and professionalism in all customer interactions.

Requirements

• 2–3 years of experience in fashion retail, luxury sales, or a related customer-facing role.
• Strong knowledge of fashion trends, styling, and luxury brand products.
• Background in hospitality or luxury customer service is a strong plus.
• Familiarity with digital tools for client engagement (e.g., WhatsApp, email, social media, online chat).
• Excellent communication skills in English, both verbal and written; additional languages are an advantage.
• Strong interpersonal skills with an energetic, outgoing, and approachable personality.
• Customer-centric mindset with the ability to build trust and long-term relationships.
• Self-motivated, goal-oriented, and able to work both independently and as part of a team.
• Fast learner with problem-solving abilities and adaptability in a dynamic environment.
• Passion for fashion, styling, and delivering a luxury shopping experience.
• Willing to work in shifts and/or weekends and public holidays.

Additional information

What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a customer service representative?

Do you have customer service experience?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)