Rooms Trainer (Assistant Manager Level)

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

The Hyatt Hotels Corporation is seeking a Rooms Trainer to develop, implement, and monitor training and quality initiatives across the Rooms Division to elevate guest experiences in our luxury properties.

The ideal candidate will have hospitality or business management education, experience with a global luxury brand, strong English communication, and leadership skills to coach teams and drive service excellence.

Qualifications

• Indonesian nationality preferred (if applicable)
• Degree in Hospitality or Business Management
• Experience with a recognised international luxury hotel brand is highly preferred
• Excellent English communication and writing skills
• Additional language skills are a plus
• Strong leadership and people management abilities

Responsibilities

• Develop and implement training programs for Rooms Division staff
• Conduct onboarding and orientation for new hires
• Deliver training on service standards, guest engagement, and procedures
• Maintain training records and development plans
• Monitor service quality and provide coaching and feedback
• Analyze guest feedback to identify improvement opportunities
• Drive continuous service excellence across rooms operations

Skills

Leadership

Guest service

English communication

People management

Education

Hospitality or Business Management degree

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

The Rooms Trainer is responsible for developing, implementing, and monitoring all training and quality initiatives within the Rooms Division. This role ensures that all team members consistently deliver exceptional guest experiences while complying with hotel standards, brand requirements, and operational procedures. The Rooms Trainer plays a key role in enhancing service quality, employee competency, and operational excellence through structured training, coaching, and performance monitoring.

Key Responsibilities

Training & Development

• Develop and implement training programs for all Rooms Division employees, including Front Office, Housekeeping, Concierge, Guest Relations, and other related functions.
• Conduct onboarding and orientation programs for newly hired employees.
• Deliver training on service standards, guest engagement, complaint handling, product knowledge, and departmental procedures.
• Conduct regular refresher training and skill enhancement sessions.
• Assess employee competencies and identify training needs through observations, audits, and performance evaluations.
• Maintain training records, certification status, and employee development plans.

Quality Assurance & Service Excellence

• Monitor service delivery standards across all Rooms Division operations.
• Conduct regular quality audits, room inspections, and service observations to ensure compliance with hotel and brand standards.
• Provide coaching and performance feedback to improve service consistency and operational effectiveness.
• Analyze guest feedback, guest satisfaction surveys, online reviews, and service recovery reports to identify improvement opportunities.
• Drive continuous improvement initiatives to enhance guest satisfaction and service excellence.

Qualifications

- Indonesian Nationality with a degree in Hospitality or Business Management
- Previous experience with a recognized international luxury hotel brand is highly preferred.
- Experience in other luxury brands customer-focused industries will be an advantage.
- Certification or formal training in luxury hospitality standards and service excellence is preferred.
- Excellent English communication and writing skills are essential.
- Additional language proficiency will be considered an advantage
- Strong in leadership and business acumen
- Strong guest service mindset and people management & development skills

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