F&B Supervisor: Lead Service & Guest Experience

Ayana; Jakarta Pusat; On-site; IDR 84,000,000 - 144,000,000; Full time

Job summary

AYANA Hospitality in Jakarta seeks an experienced F&B Supervisor to oversee day-to-day operations of all F&B outlets and events, ensuring superb service and guest satisfaction. You will work closely with the F&B Manager to uphold our standards of excellence and contribute to the success of our establishment.

Join our team to lead, train, and motivate staff, maintain quality standards, and ensure health and safety compliance in a fast-paced dining environment.

Qualifications

• Proven work experience as an F&B Supervisor or similar role.
• In-depth knowledge of food and beverage operations and service standards.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Good problem-solving and decision-making skills.
• Ability to work under pressure and in a fast-paced environment.
• Familiarity with restaurant management software is a plus.

Responsibilities

• Assist in managing and supervising all F&B outlets and events.
• Ensure smooth operation and coordination between front of house and back of house.
• Monitor and maintain quality standards in service delivery and presentation.
• Train and motivate staff to provide exceptional customer service.
• Handle guest feedback and resolve issues in a professional and timely manner.
• Assist with inventory control, ordering, and stock management.
• Adhere to all health and safety regulations.

Skills

F&B operations

Communication skills

Leadership skills

Problem solving

Fast-paced environment

Staff training

Restaurant software

Tools

Restaurant management software

Job description

AYANA Hospitality in Jakarta seeks an experienced F&B Supervisor to oversee day-to-day operations of all F&B outlets and events, ensuring superb service and guest satisfaction. You will work closely with the F&B Manager to uphold our standards of excellence and contribute to the success of our establishment.

Join our team to lead, train, and motivate staff, maintain quality standards, and ensure health and safety compliance in a fast-paced dining environment.