F&B Assistant Store Manager: Lead Ops & Guest Experience

Erajaya Swasembada Tbk; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Erajaya Swasembada Tbk is seeking an Assistant Store Manager/Store Manager (F&B) to oversee daily restaurant operations, ensure SOPs and food safety, and maintain high guest satisfaction. You will manage opening/closing, ensure maintenance of equipment, and lead a team to achieve sales targets while controlling costs.

The role requires 3–5 years in restaurant/store management, strong leadership and communication skills, and willingness to work shifts, weekends, and holidays.

Qualifications

• Minimum 3–5 years of experience as Restaurant Manager/Store Manager.
• Strong leadership and people management skills.
• Good understanding of restaurant operations and financial management.
• Excellent communication and problem-solving skills.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Ensure compliance with company SOPs, food safety, hygiene, and sanitation standards.
• Monitor food quality, service quality, and overall guest experience.
• Manage store opening and closing procedures.
• Ensure all equipment and facilities are properly maintained.
• Achieve sales, profitability, and productivity targets.
• Analyze daily, weekly, and monthly sales performance.
• Implement local store marketing initiatives to increase revenue.
• Control operational expenses and optimize labor costs.
• Lead, coach, motivate, and develop the restaurant team.
• Conduct regular performance evaluations and provide constructive feedback.
• Build a positive working environment with high employee engagement.
• Ensure manpower planning and scheduling meet business requirements.
• Monitor inventory levels and stock accuracy.
• Minimize food waste and operational losses.
• Control food cost, beverage cost, and operating expenses.
• Coordinate stock ordering and supplier requirements.
• Handle customer complaints professionally and promptly.
• Ensure excellent hospitality and service standards.
• Maintain high customer satisfaction and loyalty.
• Ensure compliance with labor regulations and company policies.
• Maintain food safety standards (HACCP/Food Safety).
• Ensure workplace safety and cleanliness.

Skills

Leadership

People Management

Communication

Problem-Solving

Shift Work

Job description

Erajaya Swasembada Tbk is seeking an Assistant Store Manager/Store Manager (F&B) to oversee daily restaurant operations, ensure SOPs and food safety, and maintain high guest satisfaction. You will manage opening/closing, ensure maintenance of equipment, and lead a team to achieve sales targets while controlling costs.

The role requires 3–5 years in restaurant/store management, strong leadership and communication skills, and willingness to work shifts, weekends, and holidays.