F&B and Event Service Expert

Marriott Hotels Resorts; Makassar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global hospitality leader in Makassar, Indonesia is seeking a Guest Service Expert to deliver exceptional dining experiences. Responsibilities include setting tables, serving guests, and ensuring cleanliness in dining areas. The ideal candidate should have a high school diploma and strong customer service skills. This position requires physical stamina and a focus on teamwork to uphold quality standards and guest satisfaction.

Qualifications

• Guest Service Experts must create memorable experiences for guests.
• Ability to manage their own working environment under varying conditions.
• Physical ability to lift and carry items up to 50 pounds with assistance.

Responsibilities

• Set tables and serve guests to enhance their dining experience.
• Communicate effectively with kitchen and staff to ensure quality service.
• Maintain cleanliness and organization of work areas.

Skills

Customer service skills

Attention to detail

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.