Executive Housekeeping Leader - Luxury Resorts Bali

MatchaTalent; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 550,000,000 - 900,000,000; Full time

Job summary

MatchaTalent seeks an Executive Housekeeping Manager to lead housekeeping, laundry, and public areas across multiple luxury properties in Ubud, Bali. The role demands hands-on leadership to sustain zero-defect cleanliness and impeccable guest experiences.

You will oversee a large workforce, develop SOPs, and ensure cost-effective operations with rigorous quality standards. Fluent English and 5–8 years in luxury housekeeping are required; on-site, full-time work in Bali.

Qualifications

• Diploma (D3) or Bachelor’s degree in Hospitality Management or related field.
• 5–8 years progressive housekeeping experience, including 2–3 years at Supervisor/Manager level in luxury properties.
• Experience managing 100–200+ housekeeping staff across multiple properties.
• Strong knowledge of luxury housekeeping standards, laundry operations, fabric care, inventory, and chemicals.
• Proven ability to develop and enforce SOPs, conduct quality inspections, and maintain high cleanliness with low guest complaints.
• Cost control, linen management, amenities, cleaning equipment, and budgeting know-how.
• Hands-on leadership with regular property inspections and direct team engagement.
• Excellent attention to detail, organization, multi-property management, and accountability.
• Disciplined and proactive leadership style.
• Fluent English and excellent communication skills.
• Willingness to work full-time on-site in Ubud, Bali, with shift requirements.

Responsibilities

• Lead daily housekeeping, laundry, turn-down, and public-area cleanliness across multiple properties.
• Maintain high cleanliness and presentation across rooms, villas, and public spaces.
• Conduct daily inspections and quality audits to pre-empt issues.
• Develop, implement, and improve SOPs, standards, checklists, and procedures.
• Coordinate with Engineering and other departments to keep facilities in good condition.
• Lead, schedule, supervise, and develop a large housekeeping workforce.
• Provide regular training on standards, safety, and procedures.
• Manage budgets, linen inventories, amenities, equipment, and chemicals.
• Monitor turnover, stock levels, and costs to optimize operations.
• Foster accountability, discipline, cleanliness, and operational excellence.
• Respond to guest complaints with corrective and preventive actions.

Skills

Team management

Luxury housekeeping

Quality inspections

Budgeting

English proficiency

Operational leadership

Education

Diploma or Bachelor's in Hospitality Management

Job description

MatchaTalent seeks an Executive Housekeeping Manager to lead housekeeping, laundry, and public areas across multiple luxury properties in Ubud, Bali. The role demands hands-on leadership to sustain zero-defect cleanliness and impeccable guest experiences.

You will oversee a large workforce, develop SOPs, and ensure cost-effective operations with rigorous quality standards. Fluent English and 5–8 years in luxury housekeeping are required; on-site, full-time work in Bali.