Executive Housekeeping Manager

MatchaTalent; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 550,000,000 - 900,000,000; Full time

Job summary

MatchaTalent seeks an Executive Housekeeping Manager to lead housekeeping, laundry, and public areas across multiple luxury properties in Ubud, Bali. The role demands hands-on leadership to sustain zero-defect cleanliness and impeccable guest experiences.

You will oversee a large workforce, develop SOPs, and ensure cost-effective operations with rigorous quality standards. Fluent English and 5–8 years in luxury housekeeping are required; on-site, full-time work in Bali.

Qualifications

• Diploma (D3) or Bachelor’s degree in Hospitality Management or related field.
• 5–8 years progressive housekeeping experience, including 2–3 years at Supervisor/Manager level in luxury properties.
• Experience managing 100–200+ housekeeping staff across multiple properties.
• Strong knowledge of luxury housekeeping standards, laundry operations, fabric care, inventory, and chemicals.
• Proven ability to develop and enforce SOPs, conduct quality inspections, and maintain high cleanliness with low guest complaints.
• Cost control, linen management, amenities, cleaning equipment, and budgeting know-how.
• Hands-on leadership with regular property inspections and direct team engagement.
• Excellent attention to detail, organization, multi-property management, and accountability.
• Disciplined and proactive leadership style.
• Fluent English and excellent communication skills.
• Willingness to work full-time on-site in Ubud, Bali, with shift requirements.

Responsibilities

• Lead daily housekeeping, laundry, turn-down, and public-area cleanliness across multiple properties.
• Maintain high cleanliness and presentation across rooms, villas, and public spaces.
• Conduct daily inspections and quality audits to pre-empt issues.
• Develop, implement, and improve SOPs, standards, checklists, and procedures.
• Coordinate with Engineering and other departments to keep facilities in good condition.
• Lead, schedule, supervise, and develop a large housekeeping workforce.
• Provide regular training on standards, safety, and procedures.
• Manage budgets, linen inventories, amenities, equipment, and chemicals.
• Monitor turnover, stock levels, and costs to optimize operations.
• Foster accountability, discipline, cleanliness, and operational excellence.
• Respond to guest complaints with corrective and preventive actions.

Skills

Team management

Luxury housekeeping

Quality inspections

Budgeting

English proficiency

Operational leadership

Education

Diploma or Bachelor's in Hospitality Management

Job description

This role requires the candidate to work on-site in Ubud, Bali.

Client Overview

Our client is a well-established hospitality group operating a portfolio of luxury resorts, boutique hotels, and hospitality properties in Ubud, Bali. The organization focuses on delivering high-quality guest experiences through strong operational standards, personalized service, and disciplined property management.

With an expanding multi-property portfolio covering luxury accommodations, boutique hospitality, and other guest-focused properties, the organization is strengthening its operational leadership team to maintain consistent service standards and operational excellence across all locations.

The group places strong emphasis on cleanliness, guest satisfaction, operational discipline, and service quality, making housekeeping a critical function in maintaining its overall hospitality standards.

Job Role

The Executive Housekeeping Manager is a senior department head responsible for leading housekeeping, laundry, and public area operations across multiple hospitality properties in Ubud, Bali.

This role requires a highly hands-on and detail-oriented housekeeping leader who can maintain consistently high cleanliness standards across guest rooms, villas, public areas, and back-of-house facilities. The position will oversee a large operational workforce, establish and enforce housekeeping SOPs, conduct regular quality inspections, and ensure efficient management of linen, amenities, cleaning equipment, and chemical supplies.

The ideal candidate is a disciplined hospitality professional with strong luxury housekeeping experience, excellent attention to detail, and the leadership presence required to maintain a zero-defect cleanliness and zero-complaint environment across multiple properties.

Key Responsibilities

• Lead and oversee daily housekeeping, room preparation, turn-down services, public area cleanliness, and laundry operations across multiple hospitality properties.
• Maintain consistently high cleanliness and presentation standards across guest rooms, private pool villas, boutique hotel rooms, and public areas.
• Conduct daily inspections and quality audits to identify and resolve cleanliness, maintenance, and presentation issues before they affect guest experience.
• Develop, implement, and continuously improve housekeeping SOPs, quality standards, inspection checklists, and operational procedures.
• Coordinate with Engineering and other operational departments to ensure rooms, villas, amenities, furnishings, and facilities remain in excellent condition.
• Lead, schedule, supervise, and develop a large housekeeping workforce across multiple properties, including supervisors, housekeepers, attendants, and supporting staff.
• Conduct regular training programs covering housekeeping standards, room presentation, chemical safety, SOP compliance, guest service, and operational procedures.
• Manage housekeeping budgets, linen inventories, guest amenities, cleaning equipment, chemicals, and other operational supplies.
• Monitor laundry operations, linen usage, stock levels, and turnover to improve operational efficiency and control costs without compromising service quality.
• Establish a strong culture of accountability, discipline, cleanliness, and operational excellence across the housekeeping function.
• Respond proactively to guest complaints and operational issues, implementing corrective and preventive actions to minimize recurring problems.

Candidate Requirements

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Hotel Administration, or a related field.
• Minimum 5–8 years of progressive housekeeping experience, including at least 2–3 years at Supervisor, Assistant Manager, or Manager level within a 4-star or 5-star luxury resort, boutique hotel, or multi-property environment.
• Proven experience managing large housekeeping teams of approximately 100–200+ employees and overseeing operations across multiple properties.
• Strong knowledge of luxury housekeeping standards, laundry operations, fabric care, room presentation, inventory management, and cleaning chemical applications.
• Proven experience developing and enforcing housekeeping SOPs, conducting quality inspections, and maintaining high cleanliness standards with a strong focus on minimizing guest complaints.
• Strong understanding of housekeeping cost control, linen management, amenities, cleaning equipment, and operational budgeting.
• Hands‑on leadership style with the willingness to conduct regular property inspections and work directly with operational teams.
• Excellent attention to detail, strong organizational skills, high stamina, and the ability to manage multiple properties and operational priorities simultaneously.
• Firm, disciplined, and accountable leadership style with the ability to maintain high standards and effectively manage large teams.
• Strong problem-solving, communication, interpersonal, and team management skills.
• Professional fluency in English.
• Willingness to work full-time on site in Ubud, Bali and follow operational shift requirements.

Job Code: #841