Executive Assistant Manager | Delonix Hotel Karawang

AYANA Hospitality; Karawang Barat; On-site; IDR 300,000,000 - 420,000,000; Full time

Benefits offered by this job

Positive Working

Great Environment

Supportive Team Work

Job summary

AYANA Hospitality is seeking an Executive Assistant Manager to work with the General Manager and oversee daily hotel operations. The role focuses on guest satisfaction, staff performance, and departmental coordination to ensure smooth operations.

The ideal candidate has at least five years in hotel management, strong leadership, and excellent communication. Proficiency in hotel management software and MS Office is required, with English fluency and additional languages considered a plus.

Qualifications

• Minimum of 5 years experience in hotel management or similar role.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Proficient with hotel management software and Microsoft Office.
• Fluent in English; additional languages are a plus.

Responsibilities

• Oversee hotel operations in collaboration with the General Manager.
• Ensure high guest satisfaction through service excellence across all departments.
• Monitor staff performance and provide feedback for improvement.
• Develop and implement operational policies to improve efficiency.
• Assist in budget preparation and financial planning with cost controls.
• Conduct regular property inspections to uphold quality standards.
• Handle guest inquiries and resolve issues professionally.
• Support strategic planning and decision-making with the GM.

Skills

Leadership

Communication

Staff Management

Hotel Operations

English Fluency

Education

Bachelor's degree in Hospitality Management

Tools

Hotel Management Software

Microsoft Office

Job description

AYANA Hospitality is seeking a highly skilled and experienced Executive Assistant Manager to join our dynamic team. In this role, you will work closely with the General Manager to oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently. You will play a critical role in enhancing guest satisfaction, implementing operational improvements, and managing staff performance. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven background in hospitality management.

Responsibilities

• Assist the General Manager in overseeing hotel operations, including guest services, housekeeping, food and beverage, and maintenance
• Ensure high levels of guest satisfaction through engagement and support of all departments
• Monitor and evaluate staff performance, providing feedback and guidance to enhance productivity
• Develop and implement operational policies and procedures to improve efficiency
• Assist in budget preparation and financial planning, ensuring cost control measures are in place
• Conduct regular inspections of the hotel to ensure adherence to quality standards
• Handle guest inquiries, concerns, and complaints in a professional manner
• Support the General Manager in strategic planning and decision-making processes

Requirements

• Minimum of 5 years of experience in hotel management or a similar role within the hospitality industry
• Strong leadership and management skills, with a proven ability to motivate and guide teams
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluent in English; proficiency in additional languages is a plus
• Bachelor's degree in Hospitality Management or a related field is preferred
• Strong problem-solving skills and a customer-focused mindset

Benefits

• Positive Working
• Great Environment
• Supportive Team Work