EV Insurance & Warranty Lead: Claims, Compliance & Ops

Electrum; Jakarta Selatan; Vor Ort; IDR 30.000.000 - 60.000.000; Vollzeit

Zusammenfassung

Electrum is seeking an Insurance & Warranty Lead to manage end-to-end insurance and warranty ecosystems for vehicles, batteries, riders, and assets. You’ll oversee policy design, partner relations, claims operations, and cost-efficient protection within Electrum’s EV ecosystem.

You will collaborate with Operations, Risk, CX, Product, Finance, and external partners to build a scalable, customer-centric protection framework and drive data-informed improvements across the program.

Qualifikationen

• 5+ years in insurance operations, warranty management, or risk roles in mobility sectors.
• Strong knowledge of underwriting basics, claims processes, and partner relations.
• Experience with warranty programs and root-cause analysis is a plus.
• Ability to build SOPs and conduct operational audits.

Aufgaben

• Manage the full lifecycle of insurance policies for vehicles, batteries, riders, and company assets.
• Coordinate with insurance partners on policy issuance, renewals, pricing, coverage, and endorsements.
• Oversee claims submission, documentation, investigation, approval flow, and settlement timelines.
• Ensure high claim success rates while monitoring fraud risks, documentation completeness, and process gaps.
• Build SOPs for insurance handling across branches, CX, and field teams.

Kenntnisse

Insurance ops

Warranty mgmt

Claims handling

Data analysis

Cross-functional collaboration

Vendor management

Tools

CRM tools

Claims management systems

Jobbeschreibung

Electrum is seeking an Insurance & Warranty Lead to manage end-to-end insurance and warranty ecosystems for vehicles, batteries, riders, and assets. You’ll oversee policy design, partner relations, claims operations, and cost-efficient protection within Electrum’s EV ecosystem.

You will collaborate with Operations, Risk, CX, Product, Finance, and external partners to build a scalable, customer-centric protection framework and drive data-informed improvements across the program.