EV Insurance & Warranty Architect

Electrum; Jakarta Pusat; Hybrid; IDR 300,000,000 - 600,000,000; Full time

Job summary

Electrum is seeking an Insurance & Warranty Lead to manage Electrum’s end-to-end insurance and warranty ecosystem for vehicles, batteries, riders, and assets. You will oversee policy design, partner management, claims operations, and warranty program performance to ensure customers receive reliable protection with cost efficiency.

You will collaborate with Operations, Risk, CX, Product, Finance, and external partners to build a scalable, customer-centric protection framework for Electrum’s EV

Qualifications

• 5+ years of experience in insurance operations, warranty management, claims handling, or risk-related roles—preferably in automotive, motorcycle, EV, or fleet-based industries.

Responsibilities

• Manage the full lifecycle of insurance policies for vehicles, batteries, riders, and company assets.
• Coordinate with insurance partners on policy issuance, renewals, pricing, coverage, and endorsements.
• Oversee claims submission, documentation, investigation, approval flow, and settlement timelines.
• Ensure high claim success rates while monitoring fraud risks, documentation completeness, and process gaps.
• Build SOPs for insurance handling across branches, CX, and field teams.
• Own Electrum’s warranty program across vehicles, batteries, chargers, and components.
• Define warranty terms, coverage, exclusions, timelines, and approval structures.
• Manage warranty claims processing, including root-cause analysis, part replacement, and vendor coordination.
• Track repeat issues, failure patterns, and component reliability to drive long-term product improvements.
• Develop warranty dashboards to monitor claim volume, turnaround time (TAT), and cost per unit.
• Standardize warranty and insurance workflows to ensure consistency across all service locations.
• Conduct regular audits on documentation accuracy, compliance, and claim handling quality.
• Implement internal controls to reduce leakage, prevent fraud, and ensure proper approvals.
• Work with Operations and Product teams to translate issue patterns into engineering and process fixes.
• Maintain strong relationships with insurance providers, adjusters, and warranty vendors.
• Negotiate favorable terms, premiums, and service-level agreements (SLAs).
• Collaborate with CX to ensure smooth communication to customers regarding insurance or warranty updates.
• Work with Finance to align on provisioning, budgeting, and cost optimization strategies.
• Provide regular reports on insurance performance, claim ratios, coverage utilization, and warranty costs.
• Identify trends, high-cost segments, and operational bottlenecks, with clear recommendations to leadership.
• Support product testing initiatives with reliability and failure-rate insights.

Skills

Insurance operations

Warranty management

Claims handling

Process excellence

Compliance

Partner management

Reporting & insights

Tools

Claims management systems

CRM tools

Job description

Electrum is seeking an Insurance & Warranty Lead to manage Electrum’s end-to-end insurance and warranty ecosystem for vehicles, batteries, riders, and assets. You will oversee policy design, partner management, claims operations, and warranty program performance to ensure customers receive reliable protection with cost efficiency.

You will collaborate with Operations, Risk, CX, Product, Finance, and external partners to build a scalable, customer-centric protection framework for Electrum’s EV