Estate Manager

APP Land Indonesia; Batam; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

APP Land Indonesia is seeking an Estate Management professional responsible for welcoming residents and tenants, assisting them with inquiries, and overseeing property infrastructure and facilities to ensure smooth operations.

The role involves coordinating with vendors, monitoring landscapes and common areas, and preparing monthly estate reports while delivering high-quality customer service. The position is on-site in Batam and requires collaboration with several teams.

Qualifications

• Minimum Bachelor's Degree (S1) in Hotel Management, Hospitality, Service Management, or a related field.
• Minimum 3 years of experience in Estate Management.
• Previous experience in Estate, Property, or Hotel Management is preferred.
• Fluency in Chinese and English is preferred.
• Excellent verbal and written communication skills.
• Able to work independently and as part of a team.
• Strong problem-solving and customer service skills.

Responsibilities

• Welcome and assist all residents and tenants in a professional and friendly manner
• Handle and follow up on residents' and tenants' complaints, including security-related concerns
• Ensure proper maintenance and management of property infrastructure and facilities
• Monitor and maintain landscape, common areas, and estate facilities
• Coordinate with relevant teams/vendors to ensure smooth estate operations
• Prepare monthly operational and estate management reports

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Independent work

Chinese language

English language

Education

Bachelor's degree in Hotel Management / Hospitality / Service Management

Job description

This is an Estate Management position responsible for welcoming and assisting residents and tenants, managing property infrastructure and facilities, and coordinating estate operations.

Key responsibilities

Welcome and assist all residents and tenants in a professional and friendly manner

Handle and follow up on residents' and tenants' complaints, including security-related concerns

Ensure proper maintenance and management of property infrastructure and facilities

Monitor and maintain landscape, common areas, and estate facilities

Coordinate with relevant teams/vendors to ensure smooth estate operations

Prepare monthly operational and estate management reports

Requirements

Minimum Bachelor's Degree (S1) in Hotel Management, Hospitality, Service Management, or a related field

Minimum 3 years of experience in Estate Management

Previous experience in Estate, Property, or Hotel Management is preferred

Fluency in Chinese and English is preferred

Excellent verbal and written communication skills

Able to work independently and as part of a team

Strong problem-solving and customer service skills