English Travel Support Specialist

Speedhunt; Kota Yogyakarta; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Speedhunt in Indonesia seeks a Customer Support specialist to handle inbound and outbound voice inquiries for OTA services. You will process travel bookings, modify itineraries, cancellations, and refunds while maintaining high CSAT scores.

The role emphasizes accurate CRM data management, teamwork with leads, and empathetic issue resolution. Fresh graduates with a Bachelor’s degree and English at B2 level are encouraged to apply; training will be provided.

Formación

• Bachelor's degree or equivalent from a recognized institution.
• Strong command of English (minimum B2) for voice/SVAR support.
• Fresh graduates are encouraged to apply.
• Experience in Customer Service or OTA is a plus; training provided.

Responsabilidades

• Handle inbound and outbound customer inquiries via voice channels in a professional and timely manner.
• Assist customers with travel bookings, reservations, itinerary changes, cancellations, and refunds for OTA services.
• Identify issues, investigate root causes, and provide effective solutions to maintain high CSAT scores.
• Accurately update customer accounts, log interactions, and record transaction details in the CRM/database.
• Collaborate with team leads and other departments to resolve escalations smoothly.

Conocimientos

Empathetic

Patient

Resilient

Problem-solving

Customer-first mindset

Educación

Bachelor's degree (S1)

Descripción del empleo

Speedhunt in Indonesia seeks a Customer Support specialist to handle inbound and outbound voice inquiries for OTA services. You will process travel bookings, modify itineraries, cancellations, and refunds while maintaining high CSAT scores.

The role emphasizes accurate CRM data management, teamwork with leads, and empathetic issue resolution. Fresh graduates with a Bachelor’s degree and English at B2 level are encouraged to apply; training will be provided.