English Customer Service

Speedhunt; Kota Yogyakarta; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Speedhunt in Indonesia seeks a Customer Support specialist to handle inbound and outbound voice inquiries for OTA services. You will process travel bookings, modify itineraries, cancellations, and refunds while maintaining high CSAT scores.

The role emphasizes accurate CRM data management, teamwork with leads, and empathetic issue resolution. Fresh graduates with a Bachelor’s degree and English at B2 level are encouraged to apply; training will be provided.

Qualifications

• Bachelor's degree or equivalent from a recognized institution.
• Strong command of English (minimum B2) for voice/SVAR support.
• Fresh graduates are encouraged to apply.
• Experience in Customer Service or OTA is a plus; training provided.

Responsibilities

• Handle inbound and outbound customer inquiries via voice channels in a professional and timely manner.
• Assist customers with travel bookings, reservations, itinerary changes, cancellations, and refunds for OTA services.
• Identify issues, investigate root causes, and provide effective solutions to maintain high CSAT scores.
• Accurately update customer accounts, log interactions, and record transaction details in the CRM/database.
• Collaborate with team leads and other departments to resolve escalations smoothly.

Skills

Empathetic

Patient

Resilient

Problem-solving

Customer-first mindset

Education

Bachelor's degree (S1)

Job description

• Customer Support: Handle inbound and outbound customer inquiries via voice channels (SVAR) in a professional, courteous, and timely manner.
• Travel Assistance: Assist customers with travel bookings, reservations, itinerary changes, cancellations, and refund processing related to OTA services.
• Problem Solving: Identify customer issues, investigate root causes, and provide effective solutions while maintaining high Customer Satisfaction (CSAT) scores.
• Information Management: Accurately update customer accounts, log interactions, and record transaction details in the CRM/database.
• Collaboration: Work closely with team leads and other departments to resolve complex customer escalations smoothly.

Requirements & Qualifications

• Education: Minimum Bachelor’s Degree (S1) or equivalent from a recognized institution. Fresh graduates are highly encouraged to apply.
• Language Proficiency: Strong command of English (minimum B2 level), with excellent verbal communication skills for voice and SVAR support.
• Experience: Previous experience in Customer Service or the Online Travel Agency (OTA) industry is a plus, but not mandatory (comprehensive training will be provided).
• Soft Skills: Empathetic, patient, resilient, and equipped with strong problem-solving skills and a customer-first mindset.