Elite Butler for VIP Guest Experience in Luxury Bali

Legends Bistro Bar & Sports

Provinsi Bali

On-site

IDR 180,000,000 - 300,000,000

Full time

14 days+
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Benefits offered by this job

Competitive remuneration packages
Staff discounts on dining and Bevarage
Health and wellness support
Professional training and advancement
Vibrant Bali location
Work-life balance

Job summary

Legends Bistro Bar & Sports in Bali is seeking a skilled Butler to join our team. This full-time role focuses on delivering exceptional guest experiences and upholding the highest service standards for a luxury venue.

As a Butler, you will anticipate guests' needs, coordinate with departments, train junior staff, and act as a brand ambassador. English fluency is essential, with additional languages a bonus.

Qualifications

  • Minimum 5 years of experience in a butler, guest services or front office role within a luxury hospitality setting.
  • Proven track record of delivering exceptional, personalised guest service in upscale venues.
  • Excellent communication skills in English, with fluency in additional languages highly advantageous.
  • Strong organisational and multitasking abilities, with the capacity to manage multiple guest requests simultaneously.
  • Professional demeanour and impeccable grooming standards befitting a luxury establishment.
  • Ability to remain calm and composed in high-pressure situations, maintaining composure with difficult guests.
  • Knowledge of hospitality service protocols, etiquette and best practices.
  • Proficiency with hotel management systems and guest services software.
  • Exceptional problem-solving skills with a proactive, solution-oriented mindset.
  • Flexibility to work varying shifts, including evenings, weekends and holidays as required.
  • Experience in the Bali hospitality market or similar luxury destinations would be preferred

Responsibilities

  • Provide personalised and attentive service to guests throughout their stay or visit, anticipating their needs and exceeding expectations
  • Manage and oversee guest requests with efficiency and professionalism, coordinating with relevant departments to ensure prompt resolution
  • Maintain impeccable appearance and conduct, serving as a brand ambassador for Legends Bistro Bar & Sports
  • Coordinate guest arrivals and departures, ensuring seamless check-in and check-out experiences
  • Manage VIP and special requests with discretion and attention to detail
  • Train, supervise and mentor junior staff members, fostering a culture of excellence within the guest services team
  • Monitor and maintain service standards across all guest-facing areas, ensuring cleanliness and organisation
  • Liaise between guests and other departments including food and beverage, housekeeping and management
  • Handle guest complaints and concerns with diplomacy and professionalism, implementing effective solutions
  • Maintain detailed records of guest preferences, special occasions and requirements for personalised service

Skills

Guest service excellence
English proficiency
Communication
Multitasking
Professional grooming
Discretion
Problem-solving
Team mentorship
Hospitality software

Tools

Hotel management systems
Guest services software

Job description

Legends Bistro Bar & Sports in Bali is seeking a skilled Butler to join our team. This full-time role focuses on delivering exceptional guest experiences and upholding the highest service standards for a luxury venue.

As a Butler, you will anticipate guests' needs, coordinate with departments, train junior staff, and act as a brand ambassador. English fluency is essential, with additional languages a bonus.

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