Elite Butler for VIP Guest Experience in Luxury Bali

Legends Bistro Bar & Sports; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive remuneration packages

Staff discounts on dining and Bevarage

Health and wellness support

Professional training and advancement

Vibrant Bali location

Work-life balance

Job summary

Legends Bistro Bar & Sports in Bali is seeking a skilled Butler to join our team. This full-time role focuses on delivering exceptional guest experiences and upholding the highest service standards for a luxury venue.

As a Butler, you will anticipate guests' needs, coordinate with departments, train junior staff, and act as a brand ambassador. English fluency is essential, with additional languages a bonus.

Qualifications

• Minimum 5 years of experience in a butler, guest services or front office role within a luxury hospitality setting.
• Proven track record of delivering exceptional, personalised guest service in upscale venues.
• Excellent communication skills in English, with fluency in additional languages highly advantageous.
• Strong organisational and multitasking abilities, with the capacity to manage multiple guest requests simultaneously.
• Professional demeanour and impeccable grooming standards befitting a luxury establishment.
• Ability to remain calm and composed in high-pressure situations, maintaining composure with difficult guests.
• Knowledge of hospitality service protocols, etiquette and best practices.
• Proficiency with hotel management systems and guest services software.
• Exceptional problem-solving skills with a proactive, solution-oriented mindset.
• Flexibility to work varying shifts, including evenings, weekends and holidays as required.
• Experience in the Bali hospitality market or similar luxury destinations would be preferred

Responsibilities

• Provide personalised and attentive service to guests throughout their stay or visit, anticipating their needs and exceeding expectations
• Manage and oversee guest requests with efficiency and professionalism, coordinating with relevant departments to ensure prompt resolution
• Maintain impeccable appearance and conduct, serving as a brand ambassador for Legends Bistro Bar & Sports
• Coordinate guest arrivals and departures, ensuring seamless check-in and check-out experiences
• Manage VIP and special requests with discretion and attention to detail
• Train, supervise and mentor junior staff members, fostering a culture of excellence within the guest services team
• Monitor and maintain service standards across all guest-facing areas, ensuring cleanliness and organisation
• Liaise between guests and other departments including food and beverage, housekeeping and management
• Handle guest complaints and concerns with diplomacy and professionalism, implementing effective solutions
• Maintain detailed records of guest preferences, special occasions and requirements for personalised service

Skills

Guest service excellence

English proficiency

Communication

Multitasking

Professional grooming

Discretion

Problem-solving

Team mentorship

Hospitality software

Tools

Hotel management systems

Guest services software

Job description

Legends Bistro Bar & Sports in Bali is seeking a skilled Butler to join our team. This full-time role focuses on delivering exceptional guest experiences and upholding the highest service standards for a luxury venue.

As a Butler, you will anticipate guests' needs, coordinate with departments, train junior staff, and act as a brand ambassador. English fluency is essential, with additional languages a bonus.