E-Commerce Specialist (TikTok)

Madame Gie Cosmetics; Jakarta Barat; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

Madame Gie Cosmetics seeks an Ecommerce Specialist (TikTok) to manage and optimize its TikTok Shop across the Jakarta Metropolitan Area on a full-time basis. The role covers product listing, pricing, promotions, and inventory coordination with internal teams to ensure a seamless purchasing experience.

You will analyze sales performance, traffic, and campaign results to boost conversion and customer engagement, while coordinating with marketing for live streaming and content.

Qualifications

• Strong knowledge of TikTok Shop operations including listing, pricing, promotions, and inventory coordination.
• Solid analytics to interpret sales, traffic, and campaign performance.
• Customer service orientation with effective communication across teams.
• Sales-minded approach to upsell and cross-sell within TikTok and other channels.
• Experience in beauty or FMCG e-commerce is advantageous.
• Familiarity with social commerce, live streaming, and influencer collaborations.

Responsibilities

• Manage and optimize TikTok Shop listings, pricing, and promotions.
• Coordinate inventory and align with internal teams to ensure smooth purchasing.
• Monitor orders and respond to customer inquiries in a timely manner.
• Collaborate with marketing for live streams and content to drive engagement.
• Analyze campaign results and convert insights into actions to improve conversions.
• Work with sales, marketing and customer service to hit revenue targets and strengthen brand presence.

Skills

TikTok Shop

E-commerce optimization

Analytics

Customer service

Sales mindset

Live streaming collaboration

Education

Bachelor's or Diploma in Business/Marketing/Communications

Job description

The Ecommerce Specialist (TikTok) will manage and optimize Madame Gie's TikTok e-commerce channels on a full-time basis. This on-site role, based in the Jakarta Metropolitan Area, involves overseeing TikTok Shop operations, including product listing, pricing, promotions, and inventory coordination with internal teams. The specialist will analyze sales performance, traffic, and campaign results to improve conversion and customer engagement. Daily activities include monitoring orders, responding to customer inquiries, coordinating with marketing for live streaming and content, and ensuring a smooth purchasing experience. The role also requires close collaboration with sales, marketing, and customer service teams to meet revenue targets and strengthen brand visibility on TikTok.

• Strong E-Commerce knowledge, particularly TikTok Shop, including product listing, promotion management, and platform best practices.
• Solid Analytical Skills to interpret sales data, campaign performance, and customer behavior and translate insights into actions.
• Customer Service and Communication skills to handle inquiries, resolve issues, and collaborate with internal teams effectively.
• Sales mindset with the ability to support sales strategies, upselling, and cross-selling within TikTok and other digital channels.
• Experience in beauty, cosmetics, or FMCG e-commerce is an advantage.
• Familiarity with social commerce, live streaming, and influencer or KOL collaboration is beneficial.
• Ability to work on-site in the Jakarta Metropolitan Area and manage multiple tasks in a fast-paced environment.
• Diploma or bachelor's degree in Business, Marketing, Communications, or a related field is preferred.