E-Commerce Specialist (TikTok)

Madame Gie Cosmetics; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Madame Gie Cosmetics is seeking an Ecommerce Specialist (TikTok) to manage and optimize our TikTok Shop in the Jakarta Metropolitan Area. This on-site role covers listing, pricing, promotions, and inventory coordination with internal teams to ensure a smooth purchasing experience.

You will analyze sales performance and campaign results to boost conversion and engagement, coordinate with marketing for live streams and content, monitor orders, and support sales, marketing, and customer service to

Qualifications

• Proven TikTok Shop listing, pricing, and promotion experience.
• Strong data interpretation of sales and campaign performance.
• Excellent communication and collaboration with internal teams.
• Experience in beauty or FMCG e-commerce is a plus.
• On-site work in Jakarta Metropolitan Area.

Responsibilities

• Manage and optimize TikTok Shop operations.
• Handle product listings, pricing, promotions, and inventory coordination.
• Analyze sales performance, traffic, and campaigns to boost conversions.
• Coordinate with marketing for live streams and content.
• Collaborate with sales, marketing, and customer service to meet revenue targets.

Skills

E-commerce knowledge

TikTok Shop expertise

Analytical skills

Customer service

Sales mindset

Beauty/cosmetics e-commerce experience

Education

Diploma or bachelor's degree in Business, Marketing, Communications, or related field

Tools

TikTok Shop platform

Job description

Responsibilities

The Ecommerce Specialist (TikTok) will manage and optimize Madame Gie's TikTok e-commerce channels on a full-time basis. This on-site role, based in the Jakarta Metropolitan Area, involves overseeing TikTok Shop operations, including product listing, pricing, promotions, and inventory coordination with internal teams. The specialist will analyze sales performance, traffic, and campaign results to improve conversion and customer engagement. Daily activities include monitoring orders, responding to customer inquiries, coordinating with marketing for live streaming and content, and ensuring a smooth purchasing experience. The role also requires close collaboration with sales, marketing, and customer service teams to meet revenue targets and strengthen brand visibility on TikTok.

Requirements

• Strong E-Commerce knowledge, particularly TikTok Shop, including product listing, promotion management, and platform best practices.
• Solid Analytical Skills to interpret sales data, campaign performance, and customer behavior and translate insights into actions.
• Customer Service and Communication skills to handle inquiries, resolve issues, and collaborate with internal teams effectively.
• Sales mindset with the ability to support sales strategies, upselling, and cross-selling within TikTok and other digital channels.
• Experience in beauty, cosmetics, or FMCG e-commerce is an advantage.
• Familiarity with social commerce, live streaming, and influencer or KOL collaboration is beneficial.
• Ability to work on-site in the Jakarta Metropolitan Area and manage multiple tasks in a fast-paced environment.
• Diploma or bachelor's degree in Business, Marketing, Communications, or a related field is preferred.