e-Commerce Account Manager

MixWork Pte. Ltd.; Jakarta Selatan; On-site; IDR 360,000,000 - 600,000,000; Full time

Benefits offered by this job

Medical flex benefits

Meal and transport allowance

HR Support

Job summary

MixWork Pte. Ltd. is seeking an experienced e-Commerce Account Manager for its Singapore-based client, with a focus on leading the company’s eCommerce channels including Shopify, TikTok Shop, and marketplaces.

The role drives sales, traffic, and margin, and guides the eCommerce team to achieve key KPIs. You will plan campaigns with brands and Marketing, oversee listings, pricing and stock, manage ads spend, and collaborate with IT, Merchandising, Marketing, Operations and Customer Service.

Qualifications

• Approximately 5 years of experience in eCommerce or marketplace account management.
• Education: a degree in Management, Communications or Information Systems.
• Hands-on experience with Shopify, marketplaces and TikTok Shop seller centres, including managing ads campaigns and ad spend.
• Experience leading an eCommerce team.
• Strong analytical skills and proficiency in Excel.

Responsibilities

• Own overall eCommerce channel performance across the company’s Shopify website, TikTok Shop and relevant marketplaces, including sales, traffic and margin.
• Lead the eCommerce team to achieve the set KPIs.
• Track and report performance on a weekly, monthly and yearly basis.
• Plan and execute campaigns, and propose activations and livestreams with brands and Marketing to meet KPIs.
• Oversee product listings, pricing, content and stock availability across channels, including managing the Shopify store’s product catalogue, promotions and storefront content.
• Collaborate with IT, Merchandising, Marketing, Operations and Customer Service on site performance and fulfilment.
• Manage ads budget and return on ad spend with Marketing.
• Analyse sales data and customer insights to identify growth opportunities.

Skills

eCommerce experience

Team leadership

Analytical skills

Excel proficiency

Education

Bachelor's degree in Management, Communications or Information Systems

Tools

Shopify

TikTok Shop Seller Centre

Marketplaces

Job description

About MixWork & Our Client

MixWork is Indonesia’s leading Employer of Record and professional recruitment platform, helping international businesses hire, build and manage exceptional teams that support their business operations. An AI-native company with in-country HR expertise, we provide Employer of Record (EOR), Professional Recruitment and Business Process Outsourcing (BPO) services from our offices in Singapore and Jakarta.

Our client is a Singapore-based retail beauty company with eCommerce channels that include its own Shopify website, TikTok Shop and other marketplaces. The company is looking for an e-Commerce Account Manager to lead the eCommerce team and deliver sales, traffic and profitability targets.

Role Summary

The e-Commerce Account Manager is responsible for the overall performance of the company’s eCommerce channels, including its own Shopify website, TikTok Shop and relevant marketplaces. The role owns sales, traffic, conversion and margin, and leads the eCommerce team to achieve the set KPIs.

The role plans and executes campaigns with brands and Marketing, oversees product listings, pricing, content and stock availability, and manages ads budget and return on ad spend. It works closely with IT, Merchandising, Marketing, Operations and Customer Service on site performance, fulfilment and customer issues, and reports to the Head of Beauty & eCommerce in Singapore.

Key Responsibilities

• Own overall eCommerce channel performance across the company’s Shopify website, TikTok Shop and relevant marketplaces, including sales, traffic, conversion and margin.
• Lead the eCommerce team to achieve the set KPIs.
• Track and report performance on a weekly, monthly and yearly basis.
• Plan and execute campaigns, and propose activations and livestreams, together with brands and Marketing to meet the set KPIs.
• Oversee product listings, pricing, content and stock availability across channels, including managing the Shopify store’s product catalogue, promotions and storefront content.
• Work closely with IT, Merchandising, Marketing, Operations and Customer Service on site performance, fulfilment and customer issues.
• Work with Marketing to manage the ads budget and return on ad spend.
• Analyse sales data and customer insights, including Shopify analytics, to identify growth opportunities.

Required Qualifications & Experience

• Approximately 5 years of experience in eCommerce or marketplace account management.
• Education: a degree in Management, Communications or Information Systems.
• Hands-on experience with Shopify, marketplaces and TikTok Shop seller centres, including managing ads campaigns and ad spend.
• Experience leading an eCommerce team.
• Strong analytical skills and proficiency in Excel.

Core Skills & Competencies

eCommerce Platforms

• Shopify (store management, product catalogue, promotions and analytics)
• Marketplaces
• TikTok Shop Seller Centre

Advertising

• Ads campaign management
• Ad spend management

Analytics and Reporting

• Microsoft Excel
• Sales data and customer insights analysis

Nice to Have

• Experience in the beauty or retail sector.

Statutory Provisions & Compliance

• Employment Contract: PKWTT (permanent employment contract), as agreed with the client.
• Social Security: Enrolment in BPJS Kesehatan and BPJS Ketenagakerjaan, as applicable.
• Religious Holiday Allowance (THR): Entitlement and payment timing in accordance with applicable regulations.
• Leave and Public Holidays: Annual leave and public holidays in accordance with the employment contract and applicable Indonesian regulations.

What We Offer

• Medical flex benefits covering gym membership, outpatient care, telehealth, medical laboratory services, dental care and optical care.
• Meal and transport allowance or benefits, as applicable.
• HR Support: Dedicated HR support through MixWork.
• Language Requirement: Candidates must submit their resumes in English and complete the interview entirely in English, as English is the primary language used for daily work. A minimum English proficiency level of B2 (CEFR) is required.

Equal Opportunity Employer: MixWork is an equal opportunity employer and welcomes applicants from all backgrounds.