Driver Operations: Training & Engagement Lead

Shopee Internasional Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Shopee Internasional Indonesia is seeking a Driver Operations Trainer to maintain the Driver LMS, develop training curricula, and host live sessions for drivers. You will plan regional initiatives and publish driver bulletins to keep operations aligned nationwide.

The role requires 2–3 years in related fields, strong analytical and communication skills, and proficiency in Excel/Sheets to support data reporting and offline/online training delivery.

Qualifications

• 2–3 years in social media monitoring, driver behavior, customer experience, operations, or related roles.
• Strong understanding of driver engagement and driver communities.
• Strong analytical and problem-solving skills with limited information.
• Strong communication to train drivers for online and offline contexts.
• Detail-oriented, able to handle pressure and time-sensitive issues.
• Proficient in Excel/Google Sheets and data reporting.

Responsibilities

• Driver LMS management: maintain and update the LMS content.
• Driver training development: craft curricula and materials for BAU processes.
• Josbinar live sessions: organize and run live sessions for drivers.
• Regional initiative planning: schedule rollout timelines across regions.
• Driver bulletin management: publish nationwide driver updates.
• Engagement material development: create driver engagement assets for launches.
• Stakeholder coordination: monitor rollout progress across regions.

Skills

Driver engagement

Data reporting

Excel/Sheets

Analytical thinking

Communication

Tools

Excel

Google Sheets

Google Slides

Job description

Shopee Internasional Indonesia is seeking a Driver Operations Trainer to maintain the Driver LMS, develop training curricula, and host live sessions for drivers. You will plan regional initiatives and publish driver bulletins to keep operations aligned nationwide.

The role requires 2–3 years in related fields, strong analytical and communication skills, and proficiency in Excel/Sheets to support data reporting and offline/online training delivery.