Digital Problem Solver & RCA Analyst

PT Bank Raya Indonesia Tbk.; Jakarta Pusat; On-site; IDR 279,000,000 - 390,600,000; Full time

Job summary

PT Bank Raya Indonesia Tbk. seeks a Digital Problem Management Specialist to identify, analyze, and resolve recurring issues in digital banking operations. You will perform root cause analysis, monitor systems, and develop temporary solutions while documenting and following up to prevent recurrence.

You will work with multiple squads, review logs, and coordinate with stakeholders to drive permanent fixes and continuous improvement. A shifting schedule is required to support 24/7 digital services.

Qualifications

• Bachelor’s degree or above in Computer Science, Information Systems, Information Technology, Engineering or related field.
• Strong analytical and problem-solving skills with ability to identify root causes and develop solutions.
• Good understanding of RCA, incident and problem management processes.
• Familiarity with Jira Service Management for managing tickets and monitoring issues.
• Ability to read and interpret application logs to support troubleshooting.

Responsibilities

• Conduct Root Cause Analysis (RCA) to identify underlying causes of issues and recurring problems.
• Proactively identify potential bugs and system abnormalities before customer impact.
• Monitor application performance using Grafana and logs to detect anomalies.
• Analyze PostgreSQL and SQL Server data to support investigations.
• Coordinate with squads and stakeholders to investigate, resolve, and follow up on issues.
• Develop temporary solutions or workarounds to minimize impact during permanent fixes.
• Manage problem-related tickets via Jira Service Management.
• Prepare post-mortem reports, RCA documentation, and root-cause diagrams using Jira/Confluence.
• Ensure timely closure of issues with proper documentation.
• Provide insights to prevent recurrence and drive continuous improvement.
• Willing to work on a shifting schedule to support digital operations.

Skills

RCA

Incident management

Problem management

Jira Service Management

PostgreSQL

SQL queries

Grafana

Jira

Confluence

Documentation

Communication

Education

Bachelor’s degree in CS/IS/IT/Engineering

Tools

Grafana

Jira

Confluence

PostgreSQL

SQL Server

Job description

PT Bank Raya Indonesia Tbk. seeks a Digital Problem Management Specialist to identify, analyze, and resolve recurring issues in digital banking operations. You will perform root cause analysis, monitor systems, and develop temporary solutions while documenting and following up to prevent recurrence.

You will work with multiple squads, review logs, and coordinate with stakeholders to drive permanent fixes and continuous improvement. A shifting schedule is required to support 24/7 digital services.