Digital Problem Solver & RCA Lead (Jakarta)

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT Bank Raya Indonesia Tbk. is seeking a Digital Problem Management Specialist to identify, analyze, and resolve recurring issues in digital banking operations. You will conduct RCA, monitor performance with Grafana, and coordinate with squads to implement temporary and permanent solutions.

The role requires RCA expertise, SQL/DB skills, and strong documentation. Willingness to work shifting schedules and to be placed in Jakarta is essential.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or related field.
• Strong analytical and problem-solving skills with ability to identify root causes and develop effective solutions.
• Familiarity with RCA, incident management, and problem management processes.
• Familiarity with Jira Service Management for managing and monitoring problem-related tickets.
• Ability to read and interpret application logs to support troubleshooting.
• Good understanding of PostgreSQL and SQL Server databases with basic to intermediate SQL queries.
• Familiarity with Grafana for monitoring system performance.
• Familiarity with Jira and Confluence for documentation, RCA/Post-Mortem reports.
• Ability to create clear documentation and root cause diagrams.
• Strong communication and coordination skills across squads and stakeholders.
• Detail-oriented and proactive in identifying issues and follow-up.

Responsibilities

• Conduct Root Cause Analysis (RCA) to identify underlying causes of issues and incidents.
• Proactively identify potential bugs and abnormalities before they impact operations.
• Monitor application performance and system activities using Grafana and logs.
• Analyze database information with PostgreSQL and SQL Server to support investigations.
• Coordinate with squads and stakeholders to investigate and resolve issues.
• Develop temporary solutions/workarounds while permanent fixes are implemented.
• Manage problem-related tickets and follow-ups in Jira Service Management.
• Prepare post-mortem reports, RCA documentation, and diagrams using Jira/Confluence.
• Track progress of problem resolution and ensure proper documentation and closure.
• Identify recurring issues and provide insights for preventive actions.
• Be willing to work on shifting schedule and be placed at Bank Raya, Jakarta.

Skills

Root Cause Analysis

Incident management

Problem management

Analytical thinking

Documentation

Cross-team coordination

Communication

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering

Tools

Jira Service Management

Jira

Confluence

Grafana

PostgreSQL

SQL Server

Job description

PT Bank Raya Indonesia Tbk. is seeking a Digital Problem Management Specialist to identify, analyze, and resolve recurring issues in digital banking operations. You will conduct RCA, monitor performance with Grafana, and coordinate with squads to implement temporary and permanent solutions.

The role requires RCA expertise, SQL/DB skills, and strong documentation. Willingness to work shifting schedules and to be placed in Jakarta is essential.