Digital Banking Channels Growth Lead

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

DBS Bank Ltd is seeking a Digital Channel Manager for its Capital Place Branch in Jakarta to lead growth and daily management of consumer digital channels such as mobile and internet banking. You will collaborate with product, technology, and UX teams to design and test user-centric features.

The role requires strong analytics, stakeholder management, and experience in agile environments, with the ability to run multiple projects while ensuring regulatory and security compliance.

Qualifications

• Degree in Business, IT, or related discipline, or equivalent experience.
• Experience in digital channel management or digital product development in consumer banking.
• Strong analytical skills and ability to translate data into actionable digital strategies.
• Ability to manage multiple projects in a fast-paced, agile environment.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Drive the strategic growth and daily management of consumer digital banking channels, including mobile and internet banking.
• Collaborate with product, technology, and design teams to design, test, and implement user-centric digital features and enhancements.
• Analyze digital channel performance, customer journeys, and usage metrics to identify optimization opportunities and increase digital adoption.
• Oversee end-to-end project delivery, including defining business requirements, coordinating UAT, and managing post-implementation reviews.
• Ensure all digital channel initiatives comply with regulatory requirements, internal risk guidelines, and security standards.
• Support the execution of digital campaigns and promotional activities to drive customer acquisition and engagement.

Skills

Digital channel management

Data analysis

Stakeholder management

Agile environment

Education

Degree in Business or IT or related

Tools

UX design principles

Job description

DBS Bank Ltd is seeking a Digital Channel Manager for its Capital Place Branch in Jakarta to lead growth and daily management of consumer digital channels such as mobile and internet banking. You will collaborate with product, technology, and UX teams to design and test user-centric features.

The role requires strong analytics, stakeholder management, and experience in agile environments, with the ability to run multiple projects while ensuring regulatory and security compliance.