Digital Banking Assistant

PT Bank SMBC Indonesia Tbk; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT Bank SMBC Indonesia Tbk invites applications for a Frontliner position in Jakarta. The role focuses on delivering excellent customer service, handling inquiries, and proactively offering banking products to meet customer needs.

Fresh graduates are welcome. The ideal candidate will show professionalism, accuracy, and compliance with procedures, and be willing to work in shifts including weekends as required by the bank.

Qualifications

• Bachelor's degree required; fresh graduates welcome.
• Minimum 1 year of experience as a Frontliner in financial services is preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient in Microsoft Office applications and basic banking operations.
• Able to work professionally, accurately, and in compliance with established procedures and regulations.
• Target and performance-oriented.
• Willing to work in shifts, including weekends, as needed by the bank.

Responsibilities

• Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.
• Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.
• Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.
• Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.
• Perform administrative processes for transactions in compliance with established procedures and regulations.
• Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.
• Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Banking operations basics

Goal oriented

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Responsibility:

• Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.
• Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.
• Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.
• Identify customer needs and proactively offer suitable banking products and services through a cross‑selling approach based on the customer’s profile.
• Perform administrative processes for transactions in compliance with established procedures and regulations.
• Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.
• Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.

Requirements:

• Bachelor’s Degree (S1)
• Fresh graduates are welcome to apply.
• Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient in Microsoft Office applications and basic banking operations.
• Able to work professionally, accurately, and in compliance with established procedures and regulations.
• Target and performance-oriented
• Willing to work in shifts, including weekends, as needed by the bank