Digital Banking Assistant

White Glove Hiring; Jakarta Pusat; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

SMBC Indonesia sedang membuka lowongan untuk posisi Frontliner di Jakarta. Tugas utamanya adalah memberikan layanan pelanggan yang prima, menangani permintaan dan keluhan, serta menawarkan produk perbankan secara cross-selling sesuai profil pelanggan.

Posisi ini berbasis on-site di South Jakarta dengan jam kerja bergiliran, termasuk akhir pekan. Kandidat dengan kemampuan komunikasi yang baik, pengalaman yang relevan, dan kepatuhan terhadap regulasi akan diprioritaskan.

Qualifications

• Gelar sarjana (S1) minimum.
• Pengalaman 1 tahun sebagai Frontliner di layanan keuangan lebih diutamakan.
• Keterampilan layanan pelanggan, komunikasi, dan interpersonal yang kuat.
• Mahir menggunakan Microsoft Office dan operasi perbankan dasar.
• Mampu bekerja secara profesional, akurat, dan sesuai prosedur.

Responsibilities

• Memberikan layanan pelanggan yang prima sesuai nilai layanan SMBC Indonesia.
• Menangani permintaan, pertanyaan, dan keluhan pelanggan terkait produk/layanan bank.
• Mengidentifikasi kebutuhan pelanggan dan menawarkan produk/ layanan perbankan yang sesuai secara cross-selling.
• Melakukan proses administratif transaksi sesuai prosedur yang berlaku.
• Menjaga kualitas layanan melalui akurasi data, informasi jelas, dan solusi yang tepat.
• Menjaga kerahasiaan dan keamanan informasi pelanggan sesuai kebijakan.

Skills

Layanan pelanggan

Komunikasi

Interpersonal

Education

Bachelor’s Degree (S1)

Tools

MS Office

Job description

DESKRIPSI PEKERJAAN

• Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.

• Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.

• Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.

• Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.

• Perform administrative processes for transactions in compliance with established procedures and regulations.

• Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.

• Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.

KUALIFIKASI MINIMUM

• Bachelor’s Degree (S1)

• Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.

• Strong customer service, communication, and interpersonal skills.

• Proficient in Microsoft Office applications and basic banking operations.

• Able to work professionally, accurately, and in compliance with established procedures and regulations.

• Target and performance-oriented

• Willing to work in shifts, including weekends, as needed by the bank

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: South Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Banking / Mortgage
• *SITUS PERUSAHAAN**: https://www.smbci.com/
• *JUMLAH LOWONGAN**: 10 posisi

TENTANG PERUSAHAAN

Our Journey

With a renewed vision for growth and innovation, we rebranded as PT Bank SMBC Indonesia Tbk (SMBC Indonesia) in 2024, formerly known as PT Bank BTPN Tbk. This rebranding reflects our response to the dynamic changes, allowing us to consolidate our strengths and deliver even more seamless, integrated solutions for millions of customers from diverse segments across Indonesia.

This transformation signals our commitment to advancing and streamlining our business strategies, enabling us to better serve our customers and help them lead more meaningful and fulfilling lives. At the heart of this rebrand is our dedication to supporting Indonesia's long-term development goals, in alignment with the vision of Indonesia Emas 2045.

In addition to these goals, we are excited to invite talented individuals and younger generations to join us, expand their careers and make a lasting impact. Together, we can drive positive change and build a brighter future for Indonesia.

Life at SMBC Indonesia

At SMBC Indonesia, our team is a close-knit family of innovative individuals dedicated to growing and making a positive impact on our communities. We offer top-notch banking services while ensuring that our team members feel appreciated and engaged thanks to cutting-edge digital technology and global expertise. We foster a flexible, open environment where employees can continuously learn, develop professionally, and aspire to become their best selves.

We cultivate a collaborative culture with open communication between leaders and team members, encouraging the sharing of ideas, feedback, and problem-solving. Strong bonds between colleagues are vital, enabling agile teamwork that drives success in today’s fast-paced banking industry.
Our office is designed for both productivity and relaxation, with activities like billiards, gaming, and karaoke available after work. SMBC Indonesia also supports various internal clubs, offering options like yoga, badminton, gaming, and parenting to keep our team active and engaged. We believe these opportunities are essential for maintaining a vibrant, innovative workforce.

Giving Back

Through our Daya program, SMBC Indonesia champions sustainable, measurable empowerment initiatives for our customers. The Daya program offers education, training, and resource-sharing to enhance entrepreneurial skills, unlock growth opportunities, and improve quality of life. Health & Wellness and Community Empowerment programs are integral parts of our business model, fostering an environment where our customers thrive alongside our business.

Adaptive to change

With decades of experience, SMBC Indonesia has embraced adaptability as a core value. Our approach to work reflects this, with flexible dress codes, remote work options, and digital collaboration tools to keep our team connected and productive. By embracing these changes, we are better positioned to serve our customers effectively and stay resilient in a dynamic industry. Despite the evolving challenges in banking, SMBC Indonesia remains committed to meaningful progress and impactful service that touches millions.