Generalist, Client Services, SME, Institutional Banking Group

DBS Bank; Pontianak; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

DBS Bank is seeking a Customer Service professional to join the Pontianak Branch in Indonesia. You will manage SME client relationships, assess financial needs, and coordinate cross-department banking services to deliver a smooth client experience.

The role requires 2–3 years in client services, strong SME product knowledge, and excellent communication skills. You will support onboarding, servicing, and regulatory compliance in a dynamic banking environment.

Qualifications

• Bachelor's degree in Finance, Business, Economics, or related discipline.
• 2-3 years of experience in client services, relationship management, or institutional banking.
• Strong knowledge of SME banking products and market dynamics.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as primary contact for SME clients, ensuring relationship continuity and satisfaction.
• Identify client financial needs and offer tailored banking solutions.
• Coordinate banking services across departments for a seamless client experience.
• Process account openings, facility applications, and transaction services.
• Maintain accurate client records in compliance with regulations.
• Monitor portfolios and identify cross-selling opportunities.
• Prepare client reports, proposals, and presentations.
• Collaborate with credit, operations, and product teams for onboarding and servicing.

Skills

Communication

Relationship management

Analytical thinking

Teamwork

Regulatory knowledge

Education

Bachelor's degree

Tools

MS Office

Banking systems

Job description

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Serve as primary point of contact for assigned Small and Medium Enterprise (SME) clients, managing relationship continuity and satisfaction
• Identify and assess client financial needs, providing tailored banking solutions and product recommendations
• Coordinate delivery of banking services across multiple departments to ensure seamless client experience
• Process and facilitate client requests including account opening, facility applications, and transaction services
• Maintain accurate client records and documentation in compliance with regulatory requirements
• Monitor client portfolio performance and proactively identify cross-selling and upselling opportunities
• Resolve client inquiries and elevate complex issues to appropriate specialists or management
• Prepare client reports, proposals, and presentations to support business development initiatives
• Collaborate with credit, operations, and product teams to support client onboarding and ongoing servicing
• Ensure compliance with DBS policies, procedures, and regulatory standards in all client interactions

Requirements

• Bachelor's degree in Finance, Business, Economics, or related discipline
• Minimum 2-3 years of experience in client services, relationship management, or institutional banking
• Strong understanding of SME banking products, services, and market dynamics
• Excellent communication and interpersonal skills
• Demonstrated ability to manage multiple client relationships and priorities simultaneously
• Proficiency in Microsoft Office applications and banking systems
• Strong analytical and problem-solving capabilities
• Ability to work collaboratively in a team environment
• Knowledge of banking regulations and compliance requirements

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Pontianak Branch

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time