Branch Customer Handling (Customer Service/Teller - Bogor)

PT Bank Nationalnobu Tbk; Bogor; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk in Bogor, Indonesia, seeks a customer service specialist to be the first point of contact for clients, delivering courteous and helpful service.

You will assist with everyday banking tasks, explain products, handle inquiries and complaints, and support onboarding and administrative processes while upholding policies.

Strong communication, a customer-focused mindset, and proficiency with Microsoft Office are required; fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Bogor.

Responsibilities

• Serve as the first point of contact for customers and deliver excellent service.
• Assist with daily banking services and transactions.
• Provide information and support regarding banking products.
• Handle customer inquiries, requests, and complaints professionally.
• Support onboarding and administrative processes while ensuring policy compliance.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Customer onboarding

Education

Bachelor's degree

Job description

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Qualifications:

Bachelor's degree in any field.

Minimum 1 year of banking experience is preferred.

Fresh graduates are welcome to apply.

Interested in banking, customer service, and financial services.

Good communication and interpersonal skills.

Customer-oriented with a service excellence mindset.

Willing to learn and adapt to new industry trends.

Proficient in Microsoft Office.

Willing to be placed in Bogor.