Digital Banking Assistant

PT Bank SMBC Indonesia Tbk; Jakarta Pusat; On-site; IDR 66,960,000 - 94,860,000; Full time

Job summary

PT Bank SMBC Indonesia Tbk in Jakarta is seeking a Frontliner to deliver excellent customer service, assist customers with banking products, and handle inquiries with a professional demeanor.

You will perform transactions, support cross-selling based on customer profiles, and ensure data accuracy while maintaining strict confidentiality. Fresh graduates are welcome to apply and join a dynamic, service-driven team.

Qualifications

• Bachelor’s degree required; fresh graduates welcome.
• Strong customer service and communication skills.
• Ability to work with accuracy and in line with procedures.

Responsibilities

• Deliver high-quality customer service for banking products and services.
• Handle inquiries and complaints professionally and in line with policies.
• Identify customer needs and cross-sell suitable products.
• Perform administrative tasks and maintain data accuracy.
• Protect customer confidentiality per bank standards.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

Bachelor’s Degree (S1)

Tools

Microsoft Office

Basic banking operations software

Job description

• Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.
• Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.
• Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.
• Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.
• Perform administrative processes for transactions in compliance with established procedures and regulations.
• Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.
• Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.

Requirements:

• Bachelor’s Degree (S1)
• Fresh graduates are welcome to apply.
• Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient in Microsoft Office applications and basic banking operations.
• Able to work professionally, accurately, and in compliance with established procedures and regulations.